Customer Support Manager - Real Estate Tech (Hybrid Turin)

onOffice Italia; Piemonte; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

On-site onboarding in Turin

Hybrid work model

Mentoring program

Job summary

onOffice Italia in Turin is seeking a Customer Support Manager to be the direct line of support for property professionals across Italy. You will help clients navigate our CRM software, resolve daily technical challenges, and optimize their business workflows.

This role involves collaborating with our German headquarters on complex software cases, guiding users through templates and contracts, and delivering practical solutions.

Qualifications

• Experience in customer service, software support, or technical client care.
• Fluent Italian; strong English and basic German.
• Strong listening and problem-solving skills with IT tools.

Responsibilities

• Guide Italian real estate companies on using onOffice software and modules via phone and online channels.
• Process and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions.
• Customize property listing templates (exposés) and contract structures to simplify daily client operations.
• Collaborate directly with specialized technical departments at our German headquarters on complex software cases.

Skills

Customer service

Software support

Italian language (Fluent)

English language

German language (Basic)

Active listening

Problem solving

Tools

CRM software

CRM ticketing system

Job description

onOffice Italia in Turin is seeking a Customer Support Manager to be the direct line of support for property professionals across Italy. You will help clients navigate our CRM software, resolve daily technical challenges, and optimize their business workflows.

This role involves collaborating with our German headquarters on complex software cases, guiding users through templates and contracts, and delivering practical solutions.