Employee IT Support & Infrastructure (m/f/d)

Speckand; Bolzano; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Company events

Private health insurance

Supplementary pension fund

Health programs & subsidized meals

Job summary

Speckand in Bolzano is seeking an IT Helpdesk Support specialist to assist employees, analyze errors, and resolve hardware, software, and telecom issues. You will provision and set up new workstations and forward complex requests while helping in problem resolution.

The role requires IT training, knowledge of Windows and Office, plus networking; German is valued and English/Italian are advantageous. The office offers a modern Bolzano center location and ongoing training opportunities.

Qualifications

• Completed IT training or equivalent qualification.
• Knowledge of Windows desktop operating systems and Microsoft Office.
• Networking knowledge; Office 365 is an advantage.
• Proactive, independent, and solution‑oriented working style.
• Service orientation and customer focus.

Responsibilities

• Support IT helpdesk and assistance for employees.
• Conduct error analysis and resolve hardware, software, and telecommunications issues.
• Provision and setup of new workstations.
• Forward complex requests and assist in problem resolution.

Skills

Windows OS knowledge

Microsoft Office

Networking

Office 365

Proactive work style

Service orientation

Teamwork

German language

Education

IT training/education

Job description

• Support IT helpdesk and assistance for employees
• Conducting error analysis, along with resolving hardware, software, and telecommunications system issues
• Provision and setup of new workstations
• Forwarding complex requests (internally or to external service providers) and assisting in problem resolution
• Creation, administration, and maintenance of employee accounts and permissions
• Support in the operation of the existing IT infrastructure and systems
• Contribution to the further development of the IT infrastructure
• Support in IT projects

What you bring along:

• Completed training/education in the field of IT
• Knowledge of Windows desktop operating systems and Microsoft Office
• Knowledge of networking and Office 365 is an advantage
• Proactive, independent, and solution-oriented way of working
• Service orientation
• Teamwork skills, assertiveness, and commitment
• Good language skills in German - English, and Italian are an advantage

What we offer you:

• Future in a growing and internationally operating company
• Personal and professional development throughout continous training and workshops
• Great working atmosphere in a motivated team
• A modern office in the centre of Bolzano with space for creative ideas
• Benefits such as company events, various conventions, private health insurance and supplementary pension fund
• Health programs, such as Pilates, sponsored lunch in the company cafeteria and company health management
• The proposed starting salary is €30,000 gross per annum (full-time) – with a willingness to offer a higher salary depending on professional experience and qualifications – in accordance with the Collective Agreement for the Retail Sector (CNEL Code: H011) for the Province of Bolzano