Student Experience Coordinator – Rome Study Abroad (Flexible)

Institute For Study Abroad; Roma; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-life balance

Professional development opportunities

Job summary

IFSA (Institute for Study Abroad), a US-based nonprofit, is seeking a Student Experience Coordinator to support Rome-based study abroad programs. You will provide academic and cultural support to undergraduate students, organize co-curricular activities, and help manage operations across Europe, collaborating with local and international teams.

You’ll assist with orientation, events, budgeting, webinars, and student welfare, while ensuring a high standard of student engagement and program

Qualifications

• Work experience in sectors such as higher education, tourism, event planning, or hospitality preferred.
• Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.
• Sufficient professional proficiency in Italian and English to carry out all of the on-site duties of the position in both languages.
• Strong attention to detail in creating internal and external documents and in managing programme and administrative data
• Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce.
• Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system, higher education and student life in Italy a plus
• Experience using Salesforce, Microsoft 365 applications, WhatsApp Business, Instagram, and/or Xero preferred
• The legal right to work in Italy, physically reside in Rome

Responsibilities

• Support orientation, excursions, and other events as needed, with a special focus on custom programs planning, delivery, and post-delivery follow-up.
• Assist IFSA staff and faculty with planning and delivery of co- and extra-curricular activities.
• Assisting in preparing and presenting pre-arrival student webinars
• Coordinating program arrivals
• Assisting with welfare check ins
• Coordinating and supporting excursions, co-curricular activities, orientations and other events as needed
• Assisting in preparing and implementing program budgets
• Conducting appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitoring student's integration and well-being through regular communication and campus visits
• Supporting academic management of programmes, including the course registration process
• Supporting the planning and delivery of custom programmes
• Contributing to emergency response and student incident management based on established protocol
• Being initial point of contact for general student inquiries
• Support IFSA staff and faculty ensuring completion of all program evaluations for feedback/continuous improvement planning.
• Preparing student and University partner-facing communications, newsletters, and social media posts
• Carrying out other duties assigned by Italy Programmes Director to assist with student services and program operations .
• Participating in other projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Skills

Italian language

English language

Time management

Team collaboration

Salesforce familiarity

Microsoft 365

WhatsApp Business

Instagram

Xero

Tools

Salesforce

Microsoft 365

WhatsApp Business

Instagram

Xero

Job description

IFSA (Institute for Study Abroad), a US-based nonprofit, is seeking a Student Experience Coordinator to support Rome-based study abroad programs. You will provide academic and cultural support to undergraduate students, organize co-curricular activities, and help manage operations across Europe, collaborating with local and international teams.

You’ll assist with orientation, events, budgeting, webinars, and student welfare, while ensuring a high standard of student engagement and program