Student Experience Coordinator, Sp'27 (Rome, Italy)

Institute For Study Abroad; Roma; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Flexible work arrangements

Appreciation for work/life balance

Professional development opportunities

Job summary

IFSA (Institute for Study Abroad) in Rome, Italy, seeks a Student Experience Coordinator for Spring 2027. The role provides academic and cultural support to study abroad students, organizes co-curricular activities, and coordinates program operations across Europe and Rome.

Responsibilities include orientation, budgeting, and learner support; you will collaborate with local and international teams to ensure a high-quality student experience and a smooth program delivery.

Qualifications

• Experience in higher education, tourism, event planning, or hospitality preferred.
• Strong time management and ability to work independently on deadlines.
• Proficiency in Italian and English for on-site duties.
• Strong attention to detail in documents and data management.
• Experience with Salesforce and other digital tools preferred.

Responsibilities

• Support orientation, excursions, and other events as needed, with a special focus on custom programs planning, delivery, and post-delivery follow-up.
• Assist IFSA staff and faculty with planning and delivery of co- and extra-curricular activities.
• Assisting in preparing and presenting pre-arrival student webinars
• Coordinating program arrivals
• Assisting with welfare check ins
• Coordinating and supporting excursions, co-curricular activities, orientations and other events as needed
• Assisting in preparing and implementing program budgets
• Conducting appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitoring student's integration and well-being through regular communication and campus visits
• Supporting academic management of programmes, including the course registration process
• Supporting the planning and delivery of custom programmes
• Contributing to emergency response and student incident management based on established protocol
• Being initial point of contact for general student inquiries
• Support IFSA staff and faculty ensuring completion of all program evaluations for feedback/continuous improvement planning.
• Preparing student and University partner-facing communications, newsletters, and social media posts
• Carrying out other duties assigned by Italy Programmes Director to assist with student services and program operations.
• Participating in other projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Skills

Time management

Bilingual Italian & English

Attention to detail

Team collaboration

Digital proficiency

Customer service mindset

Tools

Salesforce

Microsoft 365

WhatsApp Business

Instagram

Xero

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student Experience Coordinator, Sp'27 (Rome, Italy)

Italy Full Time Italy - Rome, Rome, Roma, IT

Salary: €24,500.00 Annually

Student Experience Coordinator, Spring 2027

• Contract Type: Full Time, Defined Term; December 2026 – May 2027
• Salary: 24,500 EUR annually, proportional for the duration of the contract
• Benefits: Enjoy flexible work arrangements, an appreciation for work/life balance, and professional development opportunities
• Reports to: Italy Programs Director, based in Rome

Position Overview

Are you a life-long learner who wants to help others grow through global experiences?

Do you thrive in mission-driven environments and enjoy supporting students on their personal, academic, and intercultural journeys?

If so, we invite you to join our global community at IFSA!

We are looking for an individual to support IFSA’s programmes in Rome, Italy. As a student experience coordinator, you will provide academic and cultural support for undergraduate Study Abroad students, organize co-curricular activities, and contribute to overall operations. You’ll collaborate with local and international teams across Europe, Global Health & Safety, Programme Operations, Academic Programmes, and Student Engagement.

IFSA (Institute for Study Abroad) is a US-based nonprofit organization that creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence , intercultural agility , individualized learning and enduring impact are present in every aspect of our programs.

In this position, your responsibilities would include:

• Support orientation, excursions, and other events as needed, with a special focus on custom programs planning, delivery, and post-delivery follow-up.
• Assist IFSA staff and faculty with planning and delivery of co- and extra-curricular activities.
• Assisting in preparing and presenting pre-arrival student webinars
• Coordinating program arrivals
• Assisting with welfare check ins
• Coordinating and supporting excursions, co-curricular activities, orientations and other events as needed
• Assisting in preparing and implementing program budgets
• Conducting appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitoring student's integration and well-being through regular communication and campus visits
• Supporting academic management of programmes, including the course registration process
• Supporting the planning and delivery of custom programmes
• Contributing to emergency response and student incident management based on established protocol
• Being initial point of contact for general student inquiries
• Support IFSA staff and faculty ensuring completion of all program evaluations for feedback/continuous improvement planning.
• Preparing student and University partner-facing communications, newsletters, and social media posts
• Carrying out other duties assigned by Italy Programmes Director to assist with student services and program operations.
• Participating in other projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Requirements, Work Experience and Education

• Work experience in sectors such as higher education, tourism, event planning, or hospitality preferred.
• Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.
• Sufficient professional proficiency in Italian and English to carry out all of the on-site duties of the position in both languages.
• Strong attention to detail in creating internal and external documents and in managing programme and administrative data
• Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce
• Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first‑generation college students, and LGBTQIA+ students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system, higher education and student life in Italy a plus
• Experience using Salesforce, Microsoft 365 applications, WhatsApp Business, Instagram, and/or Xero preferred
• The legal right to work in Italy, physically reside in Rome

Physical and Work Environment

• Working on a computer, placing phone/video calls, updating systems and documents.
• Required to navigate and travel to and around IFSA site cities and for events, excursions, and site visits, potentially outdoors in the heat or cold
• Occasional travel for weekend trips is required
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operation

Review of applications will begin as soon as possible and the position will remain open until filled.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.