Strategic Tender Success Manager

Fondazione Bruno Kessler; Milano; On-site; EUR 35,000 - 42,000; Full time

Job summary

FBK is seeking an Engagement Associate to manage a portfolio of existing customers, drive retention and expansion, and own post-implementation success. You will collaborate with Sales, Marketing, Product and Engineering to deliver measurable outcomes and ensure ongoing adoption of FBK's AI-powered tender platform.

You will build trusted relationships with business stakeholders, monitor usage and health signals, and develop success plans with clear objectives.

Qualifications

• 2+ years of professional experience in customer success, account management, consulting, sales or another customer-facing role.
• Bachelor's degree or equivalent experience.
• Experience in B2B SaaS or enterprise software is preferred.
• Ability to build trusted relationships with business stakeholders.
• Analytical thinking linking priorities to outcomes.
• Strong written and verbal communication.
• Experience with renewals or account growth.
• Experience managing enterprise or multi-country customers.
• Familiarity with CRM and product analytics tools.
• Exposure to Life Sciences or tender management is a plus.

Responsibilities

• Build trusted relationships with customers by understanding their business priorities.
• Own the post-implementation journey, driving adoption, retention and growth.
• Develop and maintain success plans with objectives and measurable outcomes.
• Monitor product usage and engagement signals to identify risks and opportunities.
• Run regular business and value reviews to assess progress and priorities.
• Own renewals across your portfolio, from negotiations to contract signature.
• Identify and develop expansion opportunities across new use cases and markets.
• Coordinate internal teams to address risks and unblock adoption.
• Share customer feedback with Product and GTM teams to inform priorities.
• Use CRM and data to strengthen account planning and execution.

Skills

Fluency in English

Fluency in Italian

Customer-facing experience

Analytical thinking

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM tools

Product analytics tools

Job description

FBK is seeking an Engagement Associate to manage a portfolio of existing customers, drive retention and expansion, and own post-implementation success. You will collaborate with Sales, Marketing, Product and Engineering to deliver measurable outcomes and ensure ongoing adoption of FBK's AI-powered tender platform.

You will build trusted relationships with business stakeholders, monitor usage and health signals, and develop success plans with clear objectives.