Engagement Specialist, Tender Management with AI

FBK Srl; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Mentorships

Competitive pay

L&D courses

Descrizione del lavoro

FBK Srl is seeking an Engagement Associate to drive tender management implementations from kickoff to rollout. You will collaborate with Professional Services, Account, Product, Engineering, UX, and QA teams to deliver value to Life Sciences and Healthcare customers.

You will understand client objectives, manage project cadence, and coordinate cross-functional workstreams while maintaining alignment on priorities and risks.

Competenze

• Bachelor's degree or equivalent experience.
• 1–2 years in consulting, project management, or SaaS implementation.
• Fluent English and Italian, plus strong communication.

Mansioni

• Own implementation delivery from kickoff to rollout, keeping scope, timelines, responsibilities, risks and next steps aligned.
• Understand customer objectives, tender processes, implementation needs and adoption priorities.
• Run the project cadence, including meetings, decisions, actions and follow-ups.
• Coordinate customer and internal workstreams, making dependencies visible and addressing blockers with the right teams.
• Work closely with Business Analysts, Product and delivery teams to keep customer needs and implementation priorities aligned.
• Coordinate rollout readiness, including testing, training, user preparation and go-live activities.
• Track progress and early adoption signals to identify risks, gaps and areas requiring attention.
• Lead the transition to the Account team once adoption is stable, ensuring status, open points, risks and next steps are clearly carried forward.
• Surface practical AI-enabled opportunities to streamline customer workflows and reduce manual work.
• Capture feedback and lessons learned to improve Professional Services tools, templates and ways of working.

Conoscenze

English fluency

Italian fluency

Project management

Analytical thinking

Client communication

Fast learning

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

FBK Srl is seeking an Engagement Associate to drive tender management implementations from kickoff to rollout. You will collaborate with Professional Services, Account, Product, Engineering, UX, and QA teams to deliver value to Life Sciences and Healthcare customers.

You will understand client objectives, manage project cadence, and coordinate cross-functional workstreams while maintaining alignment on priorities and risks.