Strategic Technical Account Manager - Cloud Security & AI

Gem; Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

Wiz is seeking a Technical Account Manager (TAM) to plan and execute adoption strategies for the Wiz platform. You will provide strategic and hands-on technical guidance to customers from onboarding to operationalization.

You will develop trusted advisor relationships with stakeholders from practitioners to C-level, drive adoption, retention and satisfaction, and coordinate with Product, Sales, Engineering and Support.

Qualifications

• 3+ years in technical customer facing roles such as TAM, professional services or customer success.
• Strong understanding of cloud services and security best practices.
• Experience engaging with enterprise clients and driving success metrics.
• Excellent communication and stakeholder management at all levels.
• Fluency in Italian and English; eligible to work without visa sponsorship.

Responsibilities

• Provide strategic and hands-on guidance to customers from onboarding to operationalization.
• Develop trusted advisor relationships with stakeholders from practitioners to C-level.
• Drive adoption, retention and customer satisfaction, and coordinate with cross-functional teams.
• Identify feature needs and convey insights to product, sales, and engineering.
• Program manage escalations and support contract renewals where applicable.
• Maintain up-to-date knowledge of Wiz platform and cloud security trends.

Skills

TAM experience

Cloud security

English proficiency

Italian fluency

Education

Bachelor's degree in CS/Engineering

Tools

Docker

Kubernetes

Job description

Wiz is seeking a Technical Account Manager (TAM) to plan and execute adoption strategies for the Wiz platform. You will provide strategic and hands-on technical guidance to customers from onboarding to operationalization.

You will develop trusted advisor relationships with stakeholders from practitioners to C-level, drive adoption, retention and satisfaction, and coordinate with Product, Sales, Engineering and Support.