Strategic SMB Customer Success Manager

Geotab Inc.; Ferrara; Ibrido; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Geotab seeks a Customer Success Manager (SMB) to own a portfolio of SMB customers, drive value-based engagement, and maximize net retention and growth. Build long-term relationships, validate goals, and lead onboarding and enablement to deliver ongoing value.

You will monitor health signals, manage renewals, and collaborate with Sales to identify upsell and cross-sell opportunities while coordinating with cross-functional teams for a superior customer experience.

Competenze

• Relevant experience in Customer Success and/or Account Management.
• Fluent written and verbal communication in English and Italian.
• Excellent communication, listening, negotiation, and presentation skills.

Mansioni

• Manage a portfolio of SMB accounts from onboarding to renewal and expansion.
• Validate customer goals and build actionable success plans.
• Lead onboarding and enablement, conduct health checks and reviews.
• Monitor health signals, own renewals pipeline, identify upsell/cross-sell opportunities with Sales.
• Collaborate with global and cross-functional teams to deliver high‑quality customer experience.

Conoscenze

Customer success

Account management

Data analysis

Cross-functional collaboration

Communication

Strumenti

Salesforce

Gainsight

Descrizione del lavoro

Geotab seeks a Customer Success Manager (SMB) to own a portfolio of SMB customers, drive value-based engagement, and maximize net retention and growth. Build long-term relationships, validate goals, and lead onboarding and enablement to deliver ongoing value.

You will monitor health signals, manage renewals, and collaborate with Sales to identify upsell and cross-sell opportunities while coordinating with cross-functional teams for a superior customer experience.