SMB Onboarding & Success Specialist (12‑Month Contract)

Geotab; Ferrara; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hybrid-working model

Career development opportunities

Diversity and inclusion initiatives

Descrizione del lavoro

Geotab is seeking a Customer Success Onboarding Specialist for a 12-month contract in Ferrara, Italy. This full-time role will focus on delivering exceptional onboarding experiences for SMB customers, ensuring rapid adoption and value realization of Geotab’s solutions.

You will conduct onboarding calls, document customer objectives, and build relationships during the onboarding phase. Exceptional fluency in English and Italian is required, along with strong communication skills and a customer-centric mindset.

The position offers flexibility in a hybrid work model, emphasizing work-life balance and diverse work culture.

Competenze

• 1-2 years of experience in Customer Success or a similar customer-facing role.
• Familiarity with B2B SaaS, IoT, or technology products is a plus.
• Ability to explain technical concepts to non-technical audiences.

Mansioni

• Support SMB customers during their first 60 days of implementation.
• Facilitate onboarding and deliver product training.
• Monitor onboarding progress and customer health.

Conoscenze

Exceptional verbal and written fluency in English and Italian

Strong communication, listening, and presentation skills

Customer-centric attitude

Proactive and self-motivated

Basic analytical skills

Formazione

Bachelor’s degree or equivalent practical experience

Strumenti

Experience with CRM or ticketing tools

Descrizione del lavoro

Geotab is seeking a Customer Success Onboarding Specialist for a 12-month contract in Ferrara, Italy. This full-time role will focus on delivering exceptional onboarding experiences for SMB customers, ensuring rapid adoption and value realization of Geotab’s solutions.

You will conduct onboarding calls, document customer objectives, and build relationships during the onboarding phase. Exceptional fluency in English and Italian is required, along with strong communication skills and a customer-centric mindset.

The position offers flexibility in a hybrid work model, emphasizing work-life balance and diverse work culture.