Strategic Account Manager — SaaS Growth & GTM

FBK s.r.l.; Milano; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Investment in personal growth

Descrizione del lavoro

FBK s.r.l. hires a Customer Account to own the full customer journey from discovery to renewal and growth.

You will manage strategic relationships, identify opportunities, lead the sales cycle and coordinate with Marketing, Tech and Support to deliver value across accounts. You will drive upsell, negotiate contracts, and shape Account Success Plans while collaborating with cross-functional teams in a fast-growing Tender Management & AI environment.

Competenze

• Degree in Economics, International Business or a comparable degree program.
• 3+ years of experience in software sales (SaaS is a plus).
• Familiar with selling enterprise solutions.
• Strong sales acumen with end-to-end ownership of the sales cycle.
• Experience collaborating with Marketing and Go-To-Market teams.
• Excellent communication and storytelling skills, in both English and Italian.
• Proactive and strategic mindset, with the curiosity to understand the client's world and the drive to challenge the status quo.
• Familiarity with CRM tools.

Mansioni

• Build trusted relationships with customers by deeply understanding their business context, challenges and strategic goals.
• Identify and develop new business opportunities within existing and new accounts, aligned with customer needs and FBK's GTM strategy.
• Conduct the full sales cycle — from discovery to negotiation and closing.
• Deliver impactful presentations and demos tailored to client-specific use cases and outcomes.
• Develop strong business cases to support investment decisions.
• Drive upsell and cross-sell initiatives in your portfolio.
• Partner with Marketing to generate and qualify new leads, contributing directly to GTM planning.
• Lead contract negotiations, ensuring win-win outcomes for customers and FBK.
• Create and maintain Account Success Plans, setting clear goals and KPIs for each customer.
• Lead and manage end-to-end software implementation projects for customers.
• Collaborate with internal teams (Business Analyst, Tech, Support) to define project scope, timelines, deliverables and resource planning.
• Develop and maintain project documentation including plans, schedules, risk assessments, and status reports.
• Use CRM tools to analyze engagement, satisfaction, and usage trends, driving continuous improvement.
• Serve as a customer advocate, ensuring their voice is heard across the organization.

Conoscenze

SaaS sales

End-to-end sales

CRM tools

English/Italian

Formazione

Economics degree

Strumenti

CRM tools

Descrizione del lavoro

FBK s.r.l. hires a Customer Account to own the full customer journey from discovery to renewal and growth.

You will manage strategic relationships, identify opportunities, lead the sales cycle and coordinate with Marketing, Tech and Support to deliver value across accounts. You will drive upsell, negotiate contracts, and shape Account Success Plans while collaborating with cross-functional teams in a fast-growing Tender Management & AI environment.