Hybrid Customer Engagement & Success Specialist

Johnson Controls, Inc.; Cinisello Balsamo; Ibrido; EUR 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Agile working

Meal vouchers €8

Welfare package

Career growth

Descrizione del lavoro

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, seeks a Customer Engagement Specialist to support our sales activities and build strong customer relationships. This hybrid role combines customer engagement and account management to ensure an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey, contributing to our

Competenze

• 2+ years in customer success, engagement, or account management.
• Strong communication and interpersonal skills.
• Ability to build trust and manage customer relationships effectively.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM platforms (Salesforce).
• Strong problem-solving and customer-centric mindset.

Mansioni

• Collaborate with internal departments to ensure timely delivery and customer satisfaction.
• Build and maintain relationships with customer executives and stakeholders.
• Serve as the primary point of contact for key customer questions and escalations.
• Lead customer engagements and oversee delivery of strategic initiatives.
• Drive customer adoption, value realization, and overall satisfaction.
• Facilitate governance meetings, business reviews, and strategic planning.
• Identify risks, manage escalations, and ensure resolution of challenges.
• Monitor project health, milestones, and success metrics.
• Develop and execute customer success plans aligned with objectives.
• Champion the voice of the customer across the organization.

Conoscenze

Communication skills

Interpersonal skills

Trust-building

Organizational skills

Multitasking

Customer-centric mindset

Strumenti

Microsoft Office

Salesforce

Descrizione del lavoro

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, seeks a Customer Engagement Specialist to support our sales activities and build strong customer relationships. This hybrid role combines customer engagement and account management to ensure an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey, contributing to our