Strategic IT Account Manager (Hybrid/Remote)

Würth Phoenix; Bolzano; Ibrido; EUR 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Accident insurance

Supplementary health insurance

Hybrid work up to 3 days remote per wk

Descrizione del lavoro

Würth IT seeks an IT Account Manager to act as the strategic liaison between Würth IT and the Würth Group companies. You will influence priorities, guide decisions, and deliver measurable business value as a trusted advisor.

You will manage relationships across IT and business stakeholders, translate needs into IT solutions, and monitor SLAs while driving ongoing service improvements in a global, hybrid work environment.

Competenze

• Bachelor's degree in Business Informatics, Computer Science, Business Administration, or an equivalent qualification.
• At least 3 years of experience in Account Management, Client Management, or Demand Management within an IT environment.
• Strong knowledge of IT services, project management, SLAs, and escalation management processes.
• Excellent stakeholder management and business relationship skills.
• Proactive mindset and strong customer orientation.
• Excellent command of Italian, German, and English.

Mansioni

• Manage the strategic and operational relationship between Würth IT and the Würth Group companies; act as primary contact for business IT needs.
• Build strong partnerships with IT and business stakeholders; understand priorities and key processes across Group companies.
• Identify and translate business needs into IT solutions; promote proactive, value-driven approaches.
• Ensure delivery of IT services by monitoring quality, timelines, performance, and SLAs.
• Coordinate teams, service managers, and cross-functional projects; foster cross-functional collaboration.
• Manage issues and escalations; define priorities and ensure resources for business operations.
• Analyze service KPIs and drive continuous improvement in the partnership.

Conoscenze

Account management

Stakeholder management

IT services knowledge

Project management

SLA management

Customer orientation

Multilingual (Italian/German/English)

Formazione

Bachelor's degree in Business Informatics/CS/BA

Strumenti

Microsoft Dynamics CRM

ITIL knowledge

Descrizione del lavoro

Würth IT seeks an IT Account Manager to act as the strategic liaison between Würth IT and the Würth Group companies. You will influence priorities, guide decisions, and deliver measurable business value as a trusted advisor.

You will manage relationships across IT and business stakeholders, translate needs into IT solutions, and monitor SLAs while driving ongoing service improvements in a global, hybrid work environment.