Strategic IDM & Delivery Solutions Analyst

UN Atlas; Roma; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

World Food Programme is seeking an IDM and Delivery Business Analyst to enhance its ability to deliver food, cash, and voucher assistance. You will gather requirements from country offices, design human-centered processes, and liaise between field operations and technical teams to ensure solutions align with standards.

You will support the lifecycle of digital solutions, manage backlogs, and translate operational needs into actionable technical tasks for developers, contributing to field

Qualifications

• Experience gathering and documenting business requirements.
• Designs business processes using Human-Centered Design.
• Translates operational needs into clear software requirements.
• Supports product backlog management and change requests.

Responsibilities

• Gather and document business requirements from Country Offices, Regional Offices, and end-users.
• Translate operational needs into clear requirements for technical teams.
• Analyze IDM and delivery processes: registration, verification, distribution, reconciliation.
• Act as liaison between field operations, SMEs, and developers across the solution lifecycle.
• Prepare guidance materials and support pilots and global rollouts.

Skills

Requirements gathering

Process design

Human-centered design

Backlog management

Stakeholder liaison

User stories

Job description

World Food Programme is seeking an IDM and Delivery Business Analyst to enhance its ability to deliver food, cash, and voucher assistance. You will gather requirements from country offices, design human-centered processes, and liaise between field operations and technical teams to ensure solutions align with standards.

You will support the lifecycle of digital solutions, manage backlogs, and translate operational needs into actionable technical tasks for developers, contributing to field