IDM and Delivery Business Analyst

WFP - World Food Programme; Roma; On-site; EUR 60,000 - 90,000; Full time

Job summary

World Food Programme in Italy seeks an experienced Business Analyst to support IDM and delivery services across country, regional and global offices. You will gather requirements, design processes, and ensure alignment with corporate standards for deduplication and identity management.

You will collaborate with TEC, Programme and Supply Chain teams to manage backlogs, validate user stories and help roll out IDM solutions including SCOPE worldwide.

Responsibilities

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation;
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions;
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards;
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards;
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions;
• Support preparation of guidance, standard operating procedures, assurance controls, training Docusign Envelope ID: EE720620-5D54-8A8A-8058-D7161AB4E91C materials and service documentation for IDM and delivery processes
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items;
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.
• Documented and prioritized business requirements, user stories, acceptance criteria and process designs for IDM and Delivery services;
• Updated process maps, implementation notes and field-facing guidance for registration, deduplication, distribution, assistance instrument management and reconciliation processes;
• Inputs to product backlogs, sprint planning, change requests and prioritization discussions with TEC and other corporate system owners;
• Overseeing corporate systems integration and testing;
• Supporting the planning and facilitating of pilots of digital systems;
• Providing technical expertise as direct support to WFP COs, including business process reviews, IDM assurance assessment and development of SOPs for key IDM processes;
• Supporting the rollout of SCOPE and other corporate IDM solutions globally.

Job description

DEADLINE FOR APPLICATIONS

15 December 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

WFP delivers food, cash and voucher assistance to people in need around the world. It is a corporate priority to increase the level of assurance for food delivery in WFP’s country operations and to record the expense recognition of food once it is distributed to households. This assignment supports the continued development, deployment and adoption of corporate Identity Management (IDM) and delivery solutions for in-kind and cash operations, including SCOPE and related corporate systems. HQ SCD and TEC teams are responsible for ensuring that corporate solutions meet corporate standards and remain responsive to field-level business needs. The Business Analyst will support business requirements gathering, process design, field-facing analysis and implementation support for IDM and delivery services. The assignment contributes to implementation of the UN80 CCI provisions and supports a strengthened, field-oriented service model for Country Offices.

ACCOUNTABILITIES/RESPONSIBILITIES

1. Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
2. Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
3. Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation;
4. Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions;
5. Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards;
6. Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards;
7. Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions;
8. Support preparation of guidance, standard operating procedures, assurance controls, training Docusign Envelope ID: EE720620-5D54-8A8A-8058-D7161AB4E91C materials and service documentation for IDM and delivery processes
9. Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items;
10. Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
11. Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;
12. Managing other programmatic and field support as requested.
13. Other relevant tasks as required.

DELIVERABLES AT THE END OF THE CONTRACT

1. Documented and prioritized business requirements, user stories, acceptance criteria and process designs for IDM and Delivery services;
2. Updated process maps, implementation notes and field-facing guidance for registration, deduplication, distribution, assistance instrument management and reconciliation processes;
3. Inputs to product backlogs, sprint planning, change requests and prioritization discussions with TEC and other corporate system owners;
4. Overseeing corporate systems integration and testing;
5. Supporting the planning and facilitating of pilots of digital systems;
6. Providing technical expertise as direct support to WFP COs, including business process reviews, IDM assurance assessment and development of SOPs for key IDM processes;
7. Supporting the rollout of SCOPE and other corporate IDM solutions globally.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

CARREER OPPORTUNITIES AND CULTURE

We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here. Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn. Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework here.

DIVERSITY AND INCLUSION

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.