IDM and Delivery Business Analyst

World Food Programme; Roma; On-site; EUR 70,000 - 90,000; Full time

Job summary

World Food Programme seeks a Business Analyst to support IDM and delivery services across country operations. You will gather requirements, map processes, and translate needs into actionable technical requests for our digital systems.

Collaborating with TEC, Programme, Supply Chain and field offices, you will help plan pilots, coordinate backlogs and ensure data standards across COMET, LESS and location master data.

Qualifications

• Experience as a business analyst supporting IDM/delivery processes.
• Ability to translate operational needs into clear requirements for technical teams.
• Familiarity with product backlog management and agile practices.

Responsibilities

• Gather, document and prioritize business requirements with Country/Regional Offices and HQ units.
• Draft business requirements and process designs using Human-Centered Design.
• Analyze IDM and delivery processes: registration, verification, distribution and reconciliation.
• Act as liaison between field operations, programme, supply chain and developers for digital solutions.
• Support backlog management, sprint prep, user story clarification, testing and change prioritization.
• Ensure IDM data flows align with corporate standards like COMET and LESS.
• Coordinate with regional and country offices for process mapping and rollout planning.
• Prepare guidance and SOPs for IDM and delivery processes.

Skills

Business analysis

Requirements gathering

Stakeholder management

Agile backlog mgmt

User story writing

Human-Centered Design

Tools

SCOPE

COMET

LESS

Job description

DEADLINE FOR APPLICATIONS

15 December 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

WFP delivers food, cash and voucher assistance to people in need around the world. It is a corporate priority to increase the level of assurance for food delivery in WFP’s country operations and to record the expense recognition of food once it is distributed to households.

This assignment supports the continued development, deployment and adoption of corporate Identity Management (IDM) and delivery solutions for in-kind and cash operations, including SCOPE and related corporate systems. HQ SCD and TEC teams are responsible for ensuring that corporate solutions meet corporate standards and remain responsive to field-level business needs.

The Business Analyst will support business requirements gathering, process design, field-facing analysis and implementation support for IDM and delivery services. The assignment contributes to implementation of the UN80 CCI provisions and supports a strengthened, field-oriented service model for Country Offices.

ACCOUNTABILITIES/RESPONSIBILITIES:

Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.

Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.

Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation;

Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions;

Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards;

Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards;

Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions;

Support preparation of guidance, standard operating procedures, assurance controls, training Docusign Envelope ID: EE720620-5D54-8A8A-8058-D7161AB4E91C materials and service documentation for IDM and delivery processes

Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items;

Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.

Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;

Managing other programmatic and field support as requested.

Other relevant tasks as required.

DELIVERABLES AT THE END OF THE CONTRACT:

Documented and prioritized business requirements, user stories, acceptance criteria and process designs for IDM and Delivery services;

Updated process maps, implementation notes and field-facing guidance for registration, deduplication, distribution, assistance instrument management and reconciliation processes;

Inputs to product backlogs, sprint planning, change requests and prioritization discussions with TEC and other corporate system owners

Overseeing corporate systems integration and testing;

Supporting the planning and facilitating of pilots of digital systems;

Providing technical expertise as direct support to WFP COs, including business process reviews, IDM assurance assessment and development of SOPs for key IDM processes;

Supporting the rollout of SCOPE and other corporate IDM solutions globally.

WFP LEADERSHIP FRAMEWORK

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.