IDM & Delivery Solutions Analyst (Global Impact)

WFP - World Food Programme; Roma; On-site; EUR 60,000 - 90,000; Full time

Job summary

World Food Programme in Italy seeks an experienced Business Analyst to support IDM and delivery services across country, regional and global offices. You will gather requirements, design processes, and ensure alignment with corporate standards for deduplication and identity management.

You will collaborate with TEC, Programme and Supply Chain teams to manage backlogs, validate user stories and help roll out IDM solutions including SCOPE worldwide.

Responsibilities

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation;
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions;
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards;
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards;
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions;
• Support preparation of guidance, standard operating procedures, assurance controls, training Docusign Envelope ID: EE720620-5D54-8A8A-8058-D7161AB4E91C materials and service documentation for IDM and delivery processes
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items;
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.
• Documented and prioritized business requirements, user stories, acceptance criteria and process designs for IDM and Delivery services;
• Updated process maps, implementation notes and field-facing guidance for registration, deduplication, distribution, assistance instrument management and reconciliation processes;
• Inputs to product backlogs, sprint planning, change requests and prioritization discussions with TEC and other corporate system owners;
• Overseeing corporate systems integration and testing;
• Supporting the planning and facilitating of pilots of digital systems;
• Providing technical expertise as direct support to WFP COs, including business process reviews, IDM assurance assessment and development of SOPs for key IDM processes;
• Supporting the rollout of SCOPE and other corporate IDM solutions globally.

Job description

World Food Programme in Italy seeks an experienced Business Analyst to support IDM and delivery services across country, regional and global offices. You will gather requirements, design processes, and ensure alignment with corporate standards for deduplication and identity management.

You will collaborate with TEC, Programme and Supply Chain teams to manage backlogs, validate user stories and help roll out IDM solutions including SCOPE worldwide.