IDM and Delivery Business Analyst

UN Atlas; Roma; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

World Food Programme is seeking an IDM and Delivery Business Analyst to enhance its ability to deliver food, cash, and voucher assistance. You will gather requirements from country offices, design human-centered processes, and liaise between field operations and technical teams to ensure solutions align with standards.

You will support the lifecycle of digital solutions, manage backlogs, and translate operational needs into actionable technical tasks for developers, contributing to field

Qualifications

• Experience gathering and documenting business requirements.
• Designs business processes using Human-Centered Design.
• Translates operational needs into clear software requirements.
• Supports product backlog management and change requests.

Responsibilities

• Gather and document business requirements from Country Offices, Regional Offices, and end-users.
• Translate operational needs into clear requirements for technical teams.
• Analyze IDM and delivery processes: registration, verification, distribution, reconciliation.
• Act as liaison between field operations, SMEs, and developers across the solution lifecycle.
• Prepare guidance materials and support pilots and global rollouts.

Skills

Requirements gathering

Process design

Human-centered design

Backlog management

Stakeholder liaison

User stories

Job description

Organizational context: The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP uses food assistance to help people recover from conflict, disasters, and extreme weather. We are committed to a diverse, skilled, and high-performing workforce operating in an inclusive environment, guided by our core values.

Job purpose: The IDM and Delivery Business Analyst will play a crucial role in enhancing WFP's ability to deliver food, cash, and voucher assistance by supporting the development, deployment, and adoption of corporate Identity Management (IDM) and delivery solutions. This involves gathering and documenting business requirements from country offices and stakeholders, designing human-centered processes, and acting as a liaison between field operations and technical teams. The analyst will contribute to strengthening the field-oriented service model, ensuring corporate solutions align with standards and effectively meet operational needs for registration, verification, distribution, and reconciliation processes, ultimately improving the assurance of aid delivery and expense recognition.

Responsibilities

The Business Analyst will play a crucial role in enhancing the World Food Programme's (WFP) delivery assurance for food and cash assistance. This involves supporting the development, deployment, and adoption of corporate Identity Management (IDM) and delivery solutions, including systems like SCOPE. Key responsibilities include gathering and documenting business requirements from various stakeholders, such as Country Offices, Regional Offices, and end-users, ensuring alignment with corporate standards. The analyst will translate these operational needs into clear requirements for technical teams, employing a Human-Centered Design approach. They will analyze core IDM and delivery processes, covering registration, verification, distribution, and reconciliation. Acting as a liaison between field operations, subject matter experts, and developers, the Business Analyst will support the entire lifecycle of digital solutions, from development and testing to deployment and user feedback integration. This includes managing product backlogs, clarifying user stories, and prioritizing change requests. The role also involves ensuring alignment with other corporate systems and standards, preparing guidance materials, and supporting pilot programs and global rollouts. The Business Analyst will contribute to strengthening the field-oriented service model for Country Offices and ensuring that WFP's digital solutions effectively support its mission of saving lives and changing lives.

Education

The provided text does not specify education requirements. It focuses on the World Food Programme's mission, values, and the responsibilities of a Business Analyst role, emphasizing skills in requirements gathering, process design, and implementation support for digital solutions. The application process requires a CV and Cover Letter, with further documents requested later for shortlisted candidates.

Work experience

The role requires experience in gathering and documenting business requirements, designing business processes using a Human-Centered Design approach, and analyzing key processes related to identity management and delivery services. The candidate will act as an intermediary between field operations and technical teams, support product backlog management, and ensure alignment with corporate standards. Experience in process mapping, readiness reviews, and practical implementation planning for digital solutions is also necessary. The role involves supporting the development, testing, and deployment of corporate digital solutions and providing field-facing analysis and implementation support.

Skills

Desired languages

• English
• French
• Spanish
• Arabic
• Chinese (Mandarin)
• Portuguese
• Russian