IDM and Delivery Business Analyst

Global Roles; Roma; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Global Roles is seeking a Business Analyst to support requirements gathering, process design and implementation for Identity Management (IDM) and delivery services within WFP. You will work with field offices, regional teams and developers to ensure alignment with corporate standards and practical field solutions.

Responsibilities include backlog management, user story clarification, testing, and rollout support for digital solutions, with emphasis on data standards and cross-functional

Qualifications

• Gather, document and prioritize business requirements with stakeholders across offices and partners.
• Translate operational needs into actionable requirements for technical teams.
• Draft business requirements and process designs using Human-Centered Design.
• Support analysis of IDM and delivery processes including verification and distribution.
• Manage product backlog and prepare sprints with clear user stories and tests.
• Align IDM processes with COMET, LESS, and location data standards.
• Coordinate process mapping and roadmaps for IDM and delivery solutions.
• Prepare guidance, SOPs, assurance controls, and service documentation.

Responsibilities

• Gather, document and prioritize business requirements through consultation with offices, partners and end users.
• Draft business requirements and business process designs using Human-Centered Design.
• Support analysis of key IDM and delivery processes including registration, verification, distribution and reconciliation.
• Act as intermediary between field operations, programme and developers for digital solutions.
• Support backlog management, sprint prep, user story clarification, testing and prioritization of changes.
• Ensure IDM data flows align with COMET, LESS and location master data standards.
• Liaise with regional and country offices for process mapping and readiness reviews.
• Prepare guidance, SOPs, assurance controls and training material for IDM and delivery processes.
• Collect feedback from Country Offices during pilots and rollout and translate into improvements.
• Lead cross-functional coordination to ensure deduplication and identity management support business capabilities.
• Deploy on mission to support piloting or rollout of digital systems.
• Manage other programmatic and field support tasks as required.
• Other relevant tasks as required.

Skills

Business Requirements Analysis

Business Process Design

Human Centered Design

IDM Process Analysis

Digital Solution Development

Product Backlog Management

User Story Clarification

Testing and Validation

Change Request Prioritization

Process Mapping

Digital Roadmap Preparation

Standard Operating Procedures

Training Material Development

Service Documentation

Cross-Functional Coordination

Stakeholder Engagement

Field Deployment Support

Troubleshooting Digital Systems

Data Flow Alignment

Operational Needs Analysis

Job description

The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.

Responsibilities

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
• Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.

Requirements

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
• Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.

Skills

• Business Requirements Analysis
• Business Process Design
• Human Centered Design
• IDM Process Analysis
• Digital Solution Development
• Product Backlog Management
• User Story Clarification
• Testing and Validation
• Change Request Prioritization
• Process Mapping
• Digital Roadmap Preparation
• Standard Operating Procedures Implementation
• Training Material Development
• Service Documentation
• Cross-Functional Coordination
• Stakeholder Engagement
• Field Deployment Support
• Troubleshooting Digital Systems
• Data Flow Alignment
• Operational Needs Analysis

Languages

English