Strategic Growth Executive, B2B SaaS

Infobip ltd.; Lombardia; Hybrid; EUR 37,000 - 62,000; Full time

Benefits offered by this job

Financial rewards & recognition

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

Work-life balance and Well-being

Career mobility

Professional development

International mobility

Job summary

Infobip ltd. in Lombardy, Italy is seeking a Customer Orientation professional to build trusted relationships with Tier1 clients and drive growth. You will coordinate cross-functional teams to meet business and technical expectations, manage escalations, and support product adoption.

Fluency in English and Italian, a strong commercial mindset, and the ability to forecast and analyze complex accounts are essential for success in this role.

Qualifications

• Minimum 4 years proven experience in B2B sales and quota attainment.
• Fluent in English and Italian.
• Strong understanding of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI.

Responsibilities

• Build and maintain trusted relationships with assigned (Tier1) clients to achieve customer health and growth.
• Serve as focal point for client to meet business and technical expectations (escalations, services adoption, product feedback).
• Coordinate internal teams to fulfill client requirements and ensure proper setup and activation of services.
• Meet and exceed quarterly KPIs (gross profit, margins, cross-sells).
• Collaborate with Customer Success for existing and future SaaS business.

Skills

Fluent English

Fluent Italian

B2B sales

Strategic forecasting

Relationship building

Tools

Qlik

SU

Job description

Infobip ltd. in Lombardy, Italy is seeking a Customer Orientation professional to build trusted relationships with Tier1 clients and drive growth. You will coordinate cross-functional teams to meet business and technical expectations, manage escalations, and support product adoption.

Fluency in English and Italian, a strong commercial mindset, and the ability to forecast and analyze complex accounts are essential for success in this role.