Strategic Customer Success Manager ROI & Growth

Salesforce, Inc.; Napoli; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

With 9 standard holidays and four浮动假期,

Job summary

Salesforce, Inc. seeks a versatile Customer Success Manager (CSM) for the Signature Success Plan to ensure high-value customers achieve tangible ROI from our platform.

You will act as a trusted advisor, extending the customer’s workforce and guiding both technical and business concerns toward strategic outcomes. This Individual Contributor role focuses on delivering all Signature commitments, managing the customer experience, and driving renewal and expansion while collaborating with business

Qualifications

• 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Experience bridging front-line selling and back-office operations within a Salesforce ecosystem.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Align Business Value and Technical Goals with the Signature offer for relevant stakeholders.

Skills

Client success

Strategic partnership

Stakeholder management

Renewals & expansion

Salesforce platform knowledge

Tools

Journey Builder

AI agents

CRM tooling

Job description

Salesforce, Inc. seeks a versatile Customer Success Manager (CSM) for the Signature Success Plan to ensure high-value customers achieve tangible ROI from our platform.

You will act as a trusted advisor, extending the customer’s workforce and guiding both technical and business concerns toward strategic outcomes. This Individual Contributor role focuses on delivering all Signature commitments, managing the customer experience, and driving renewal and expansion while collaborating with business