Milan-Based SaaS Customer Success Manager – Growth

Tulip CA; Milano; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Tulip CA in Milan, Italy, seeks a Customer Success Manager to be the trusted advisor for a dedicated client portfolio. You will work at the intersection of Sales, Product, and Support to maximize platform value and help clients achieve business goals.

Responsibilities include onboarding, building trusted partnerships, driving product adoption, monitoring customer health, conducting business reviews, and ensuring renewal and growth.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Client Services within a SaaS environment.
• Excellent written and verbal communication with ability to build credibility with executive stakeholders.
• Strong organizational skills with ability to manage multiple client priorities simultaneously.

Responsabilités

• Onboarding new clients and managing relationships across client organizations, from users to executives.
• Monitor platform usage and customer health metrics to identify at‑risk accounts and intervene.
• Own renewal process and drive retention, upsell, and cross‑sell opportunities with Sales alignment.

Connaissances

Customer success

Account management

Relationship building

Strategic planning

Communication

Data analysis

Outils

Excel

Description du poste

Tulip CA in Milan, Italy, seeks a Customer Success Manager to be the trusted advisor for a dedicated client portfolio. You will work at the intersection of Sales, Product, and Support to maximize platform value and help clients achieve business goals.

Responsibilities include onboarding, building trusted partnerships, driving product adoption, monitoring customer health, conducting business reviews, and ensuring renewal and growth.