Strategic Client Relations Leader

NEST; Mantova; In loco; EUR 46.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Medical plans with employer contrib

PTO package including Holidays, Vac, S

Employee Assistance Program (EAP) with

Employer-paid life insurance

Dental, Vision, Pet Insurance, Legal &

Descrizione del lavoro

NEST, a pioneer in the Integrated Facilities Management industry, seeks a Client Relationship Manager to own a dedicated book of business from end to end. You’ll build strong client relationships, lead meetings, review performance, and coordinate with Operations and ISP partners to ensure KPIs and SLAs are met.

You’ll mentor junior team members and collaborate with Sales on growth opportunities while traveling up to 10% as needed.

Competenze

• 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
• Strong understanding of client service, financial metrics, and KPIs
• Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
• Ability to travel up to 10% as needed

Mansioni

• Build and maintain strong client relationships to retain and grow business
• Manage a dedicated portfolio of client accounts
• Lead client meetings and support Quarterly Business Reviews (QBRs)
• Handle escalations and coordinate resolution with Operations and ISP partners
• Oversee work order activity, service performance, and SLAs
• Review financial reporting, monitor margins, and address billing or proposal issues
• Collaborate with Sales on growth opportunities and maintain CRM activity
• Mentor and support Client Relationship Specialists and Associates
• Ensure KPIs, productivity goals, and client expectations are consistently met

Conoscenze

Relationship-focused

Communication

Strategic thinking

Travel up to 10%

Mentoring

Formazione

High school diploma or GED

Strumenti

Power BI

Microsoft Office

CRM systems

Descrizione del lavoro

NEST, a pioneer in the Integrated Facilities Management industry, seeks a Client Relationship Manager to own a dedicated book of business from end to end. You’ll build strong client relationships, lead meetings, review performance, and coordinate with Operations and ISP partners to ensure KPIs and SLAs are met.

You’ll mentor junior team members and collaborate with Sales on growth opportunities while traveling up to 10% as needed.