Global Customer Ops Leader I

Deel; Italia; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership

Descrizione del lavoro

Deel is seeking a client-focused professional to manage a high volume of small spend accounts, building durable relationships and translating them into long-term revenue growth. You will act as the trusted advisor, conveying customer needs to product and operations while championing Deel capabilities to expand each client’s business.

The role emphasizes being an internal advocate while delivering a superior customer experience, with data-driven decision making and cross-functional collaboration.

Competenze

• You have a minimum of 2+ years of relevant work experience, including client-facing experience.
• Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• Have a solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards.
• Have a strong analytical foundation with the ability to manipulate and synthesize data.
• Are curious by nature and interested in making an impact.

Mansioni

• Accounts: This role will be responsible for a high volume of small spend accounts in their market segment.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Conoscenze

Client-facing

Relationship building

Data savvy

Growth mindset

Analytical thinking

Descrizione del lavoro

Deel is seeking a client-focused professional to manage a high volume of small spend accounts, building durable relationships and translating them into long-term revenue growth. You will act as the trusted advisor, conveying customer needs to product and operations while championing Deel capabilities to expand each client’s business.

The role emphasizes being an internal advocate while delivering a superior customer experience, with data-driven decision making and cross-functional collaboration.