Customer Operations & Growth Lead

Deel; Italia; Ibrido; EUR 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grants

Flexible office membership (IWG)

Descrizione del lavoro

Deel seeks a client-focused professional to manage relationships with client accounts as part of our growth function. You’ll navigate the customer journey, train clients on Deel processes, and guide them toward platform adoption that unlocks long-term value.

As the trusted partner to our clients, you’ll champion Deel’s products with internal teams, identify opportunities for expansion, and collaborate with Account Executives, Strategic CSMs, and onboarding managers to drive revenue growth while

Competenze

• 1-3+ years in a customer-facing role or similar.
• Ability to manage and prioritize high volumes of customer requests.
• Experience in fast-growth startups, payroll companies, consulting, investment banking or private equity is a plus.
• A relationship builder who stays calm under pressure and celebrates partner successes.
• Quantitatively inclined and data-savvy, able to translate numbers into actionable insights.
• Self-starter with strong growth mindset and high responsibility.
• Proven track record of achievement in prior roles.
• Strong analytical foundation with ability to synthesize data.
• Curious by nature and eager to make an impact.

Mansioni

• Manage and foster relationships with client accounts as part of the growth function.
• Build relationships and navigate clients through their experience journey.
• Train clients on Deel processes and how to navigate the Deel platform to meet their needs.
• Lead client interactions with product adoption and future growth in mind, aligning with Deel value propositions.
• Strengthen relationships with accounts, solving challenges and reducing churn.
• Act as a trusted partner, understanding business needs and delivering solutions as a mini project manager.
• Collaborate with Account Executives, Strategic CSMs and onboarding managers to help Deel grow.
• Be an advocate for Deel, sharing client insights with Revenue and Product teams.

Conoscenze

Relationship building

Communication

Data analysis

Stakeholder mgmt

Descrizione del lavoro

Deel seeks a client-focused professional to manage relationships with client accounts as part of our growth function. You’ll navigate the customer journey, train clients on Deel processes, and guide them toward platform adoption that unlocks long-term value.

As the trusted partner to our clients, you’ll champion Deel’s products with internal teams, identify opportunities for expansion, and collaborate with Account Executives, Strategic CSMs, and onboarding managers to drive revenue growth while