Customer Success Manager – Enterprise

Jobtailor; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Lexroom is seeking a seasoned Key Account Manager to own end-to-end client relationships across enterprise accounts in Italy. You will drive renewals, upsell opportunities, and ensure successful onboarding and delivery, staying closely aligned with client goals and Lexroom solutions.

The role requires 4–10 years in relevant roles, a SaaS background, and fluency in Italian and English. On-site collaboration with senior stakeholders and cross-functional teams is essential for measurable business

Competenze

• 4–10 years in key account management, customer success, or enterprise client-facing roles.
• Experience managing deals of €50k and up with senior stakeholders.
• SaaS or tech background; legal or professional services a plus.
• Proficient with CRM and sales-support tools (HubSpot, Notion).
• Native Italian and fluent English; additional European languages beneficial.

Mansioni

• Own end-to-end client lifecycle from pre-sale to post go-live and outcomes.
• Build trusted relationships with senior stakeholders and align goals with Lexroom solutions.
• Drive renewals, upsell, and revenue growth per client.
• Oversee onboarding and delivery for measurable impact, on-site with key accounts.
• Translate client feedback into Product, Marketing, and Operations actions, with dashboards and KPIs.

Conoscenze

Key Account Management

Customer Success

Commercial Negotiation

SaaS Background

Fluent English

Stakeholder Management

Revenue Maximization

Strumenti

HubSpot

Notion

CRM Tools

Descrizione del lavoro

• Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
• Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
• Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
• Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
• Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.

Requirements

• 4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.
• Commercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.
• SaaS or tech background. A legal or professional-services background is a plus.
• Proficiency with CRM and sales-support tools (HubSpot, Notion).
• Native Italian and fluent English. Other European languages are a plus.

Core Competencies

Demonstrates expertise in Key Account Management and Customer Success, with a strong focus on client relationship building, revenue maximization, and delivering measurable business impact through effective onboarding and ongoing support. Proficient in managing complex stakeholder environments and utilizing CRM tools to drive client outcomes.

Highest-signal resume keywords

• Key Account Management
• Customer Success
• Commercial Negotiation
• SaaS Background
• Fluent English

ATS Optimization Keywords

Hard Skills

• Key Account Management
• Customer Success Management
• Commercial Negotiation
• Stakeholder Management
• Revenue Maximization

Soft Skills

• Relationship Building
• Client Engagement
• Feedback Implementation

Industry Keywords

• Enterprise Clients
• SaaS
• Professional Services
• Multi-Stakeholder Organizations

Tools & Technologies

• CRM Tools
• HubSpot
• Notion