Strategic Account Manager (SaaS) – Growth & Renewals

MainStreaming S.p.A; Milano; On-site; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Salary range: 35.000-43.000€

Flexible working hours

Access to E-Learning platform

Benefit Package

Job summary

MainStreaming S.p.A. is seeking an experienced Account Manager to manage assigned accounts and drive growth in designated territories. You will build strong customer relationships, lead contract renewals, and identify upsell opportunities while partnering with cross-functional teams.

This role reports to the SVP of Revenue and requires presence in our Milan office. You will manage mid-market accounts, conduct regular reviews, and maintain CRM records to ensure customer success and retention.

Qualifications

• 3+ years in account management, sales, or business development.
• Experience managing mid-market accounts or a portfolio of customers.
• Familiarity with video streaming, CDN, or media technologies is a plus.
• Fluent in English and Italian (required)

Responsibilities

• Manage and nurture relationships with assigned accounts
• Conduct regular customer meetings and reviews to understand business needs and satisfaction
• Lead contract renewals and negotiations
• Identify and execute upsell and cross-sell opportunities within existing accounts
• Ensure customer success and drive retention
• Maintain accurate records in CRM systems (Salesforce, HubSpot)

Skills

Communication

English and Italian

Lead generation

Negotiation

CRM proficiency

Time management

Relationship building

Tools

Salesforce

HubSpot

Job description

MainStreaming S.p.A. is seeking an experienced Account Manager to manage assigned accounts and drive growth in designated territories. You will build strong customer relationships, lead contract renewals, and identify upsell opportunities while partnering with cross-functional teams.

This role reports to the SVP of Revenue and requires presence in our Milan office. You will manage mid-market accounts, conduct regular reviews, and maintain CRM records to ensure customer success and retention.