Strategic CSM: Growth & Retention (SaaS)

Tulip; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Tulip is seeking a Customer Success Manager based in or around Milan to own a strategic book of business within a SaaS environment. You will drive onboarding, adoption, and ongoing success for client portfolios, coordinating with Sales, Product, and Support.

You will nurture executive relationships, monitor health metrics, and lead quarterly business reviews to ensure ROI and renewal readiness while identifying growth opportunities.

Competenze

• 3–5 years of experience in Customer Success, Account Management, or Client Services within a SaaS environment.
• Excellent written and verbal communication with high emotional intelligence and stakeholder credibility.
• Strong organizational skills to manage multiple client priorities simultaneously.

Mansioni

• Onboarding new clients and building trusted partnerships across organizations.
• Drive platform adoption and monitor customer health metrics to identify risks and intervention needs.
• Own renewal processes and identify upsell/cross-sell opportunities with Sales.
• Prepare and lead regular business reviews to align on ROI and goals.

Conoscenze

Customer Success

Account Management

Client Services

Communication

Data Analysis

Strumenti

Excel

Descrizione del lavoro

Tulip is seeking a Customer Success Manager based in or around Milan to own a strategic book of business within a SaaS environment. You will drive onboarding, adoption, and ongoing success for client portfolios, coordinating with Sales, Product, and Support.

You will nurture executive relationships, monitor health metrics, and lead quarterly business reviews to ensure ROI and renewal readiness while identifying growth opportunities.