Strategic Account Manager – Pickup & Returns Network

Amazon Inc.; Milano; On-site; EUR 32,000 - 37,000; Full time

Job summary

Amazon Milan is seeking an Account Manager to build strong business relationships with account decision-makers, coordinate activities, analyze performance, and provide data-driven recommendations that move the needle for accounts and customers.

You will collaborate with cross-functional teams to drive negotiations, market analysis, and network optimization, delivering timely projects and improving processes in a fast‑paced environment.

Qualifications

• Experience in analytical tasks or projects, working with data.
• Advanced Excel skills.
• Experience in account management, project/program management.

Responsibilities

• Own and drive executive‑level relationships with stakeholders across partner organizations
• Lead complex contract negotiations, including commercial terms and service level agreements
• Conduct market analysis and forecasting to shape strategic decisions
• Maintain complete ownership of the pickup network, including performance optimization and expansion strategy
• Drive network development/roll‑out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals
• Work cross‑functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)
• Lead business expansion, route‑to‑market strategies, and new product/service launches
• Drive offline Marketing and Advertising campaigns with location partners
• Ensure best‑in‑class customer experience across all Pickup locations

Skills

Analytical data tasks

Advanced Excel

Account management

Job description

Amazon Milan is seeking an Account Manager to build strong business relationships with account decision-makers, coordinate activities, analyze performance, and provide data-driven recommendations that move the needle for accounts and customers.

You will collaborate with cross-functional teams to drive negotiations, market analysis, and network optimization, delivering timely projects and improving processes in a fast‑paced environment.