Strategic Account Manager — Hybrid Growth & Sustainability

CHEP; Italia; Hybrid; EUR 55,000 - 64,000; Full time

Benefits offered by this job

Annual bonus 15%

Meal vouchers

Life Insurance

Personal Accident Insurance

Employee Assistance Programme (EAP)

Company share scheme

Job summary

CHEP in Italy is seeking an experienced Account Manager to lead strategic customer relationships and drive growth across our packaging and supply chain portfolio. You will partner with commercial leadership to secure favorable terms and deliver on revenue and sustainability targets.

Responsibilities include negotiating tenders, conducting business reviews, monitoring KPIs (including NPS), and expanding the customer pipeline with effective solutions and strong stakeholder collaboration.

Qualifications

• Proven success in Sales and Account Management within a B2B environment.
• Experience in food, food processing, packaging, or supply chain industries.
• Strong track record of growing customer relationships and delivering commercial results.
• Experience influencing stakeholders across cross-functional and matrix organizations.

Responsibilities

• Manage and develop strategic customer relationships, ensuring alignment with growth objectives and delivering revenue targets.
• Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
• Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.
• Conduct regular business reviews with customers to ensure compliance with audit plans and maintain asset management records.
• Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.
• Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.
• Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.
• Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.

Skills

Account management

Adaptability

Building rapport

Business development

Commercial sustainability

Customer experience

Customer partnerships

Data storytelling

Digital customer solutions

Empathy

Negotiation

Relationship management

Sales communications

Taking ownership

Teamwork

Understand customers

Value propositions

Tools

Salesforce

Job description

CHEP in Italy is seeking an experienced Account Manager to lead strategic customer relationships and drive growth across our packaging and supply chain portfolio. You will partner with commercial leadership to secure favorable terms and deliver on revenue and sustainability targets.

Responsibilities include negotiating tenders, conducting business reviews, monitoring KPIs (including NPS), and expanding the customer pipeline with effective solutions and strong stakeholder collaboration.