Strategic Account Manager - Hybrid, Growth & Partnerships

Smartbox Italia; Milano; Ibrido; EUR 29.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Wellbeing initiatives

Descrizione del lavoro

Smartbox Italia is seeking an Account Manager to strengthen relationships with existing partners and uncover new business opportunities. You will engage daily with partners via phone and online meetings, helping grow account value and ensuring satisfaction while aligning with company goals.

You’ll prepare tailored business reviews, analyze client data, and collaborate with Marketing, Ops, Finance, and Product teams to drive retention and upsell opportunities.

Competenze

• Proven experience in account management or B2B sales, preferably in hospitality, travel, or leisure.
• Strong relationship-building and communication skills, comfortable engaging with senior stakeholders.
• Ability to conduct quarterly business reviews and provide data-driven insights.
• Analytical mindset with proficiency in BI tools and Salesforce.
• Strong organizational skills to manage multiple accounts and priorities.
• Creative and commercially minded, capable of identifying growth opportunities.

Mansioni

• Establish and maintain long-term client relationships based on trust and serve as the main point of contact for partners.
• Plan and conduct quarterly business reviews for top accounts and groups.
• Identify upselling and cross-selling opportunities within existing accounts and present partner-specific business reviews.
• Apply the 80/20 rule to prioritize top partners and achieve quarterly targets.
• Contact top partners 5 times per quarter and run detailed BRs with benchmarks.
• Resolve issues promptly and update partners with relevant department actions.

Conoscenze

Relationship building

Sales

Salesforce

BI tools

Account management

Strumenti

Salesforce

BI tools

Descrizione del lavoro

Smartbox Italia is seeking an Account Manager to strengthen relationships with existing partners and uncover new business opportunities. You will engage daily with partners via phone and online meetings, helping grow account value and ensuring satisfaction while aligning with company goals.

You’ll prepare tailored business reviews, analyze client data, and collaborate with Marketing, Ops, Finance, and Product teams to drive retention and upsell opportunities.