Sales Account Manager, Italy

CHEP; Italia; Hybrid; EUR 55,000 - 64,000; Full time

Benefits offered by this job

Annual bonus 15%

Meal vouchers

Life Insurance

Personal Accident Insurance

Employee Assistance Programme (EAP)

Company share scheme

Job summary

CHEP in Italy is seeking an experienced Account Manager to lead strategic customer relationships and drive growth across our packaging and supply chain portfolio. You will partner with commercial leadership to secure favorable terms and deliver on revenue and sustainability targets.

Responsibilities include negotiating tenders, conducting business reviews, monitoring KPIs (including NPS), and expanding the customer pipeline with effective solutions and strong stakeholder collaboration.

Qualifications

• Proven success in Sales and Account Management within a B2B environment.
• Experience in food, food processing, packaging, or supply chain industries.
• Strong track record of growing customer relationships and delivering commercial results.
• Experience influencing stakeholders across cross-functional and matrix organizations.

Responsibilities

• Manage and develop strategic customer relationships, ensuring alignment with growth objectives and delivering revenue targets.
• Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
• Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.
• Conduct regular business reviews with customers to ensure compliance with audit plans and maintain asset management records.
• Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.
• Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.
• Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.
• Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.

Skills

Account management

Adaptability

Building rapport

Business development

Commercial sustainability

Customer experience

Customer partnerships

Data storytelling

Digital customer solutions

Empathy

Negotiation

Relationship management

Sales communications

Taking ownership

Teamwork

Understand customers

Value propositions

Tools

Salesforce

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .Job DescriptionKey Responsibilities May Include:Manage and develop strategic customer relationships, ensuring alignment with CHEP’s growth objectives and delivering on revenue and satisfaction targets.Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.Conduct regular business reviews with customers to ensure compliance with audit plans and maintain accurate asset management records.Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.What You'll BringExperienceProven success in Sales and Account Management within a B2B environment.Experience in the food, food processing, packaging, or supply chain industry.Strong track record of growing customer relationships and delivering commercial results.Experience influencing stakeholders across cross-functional and matrix organizations.SkillsStrong commercial acumen, negotiation, and solution-selling skills.Excellent relationship-building and stakeholder management capabilities.Analytical mindset with strong problem-solving skills.Ability to understand customer operations and translate needs into business opportunities.Experience with Salesforce or similar CRM tools.Strong communication and presentation skills.Results-oriented, collaborative, and customer-focused approach.LanguagesEssential: Italian and EnglishDesirable: Any additional European language.Salary55,200 € – 64,100 € annual gross salaryAnnual Bonus of 15%Level Quadro - CCNL Commercio. All CCNL provided benefits applicable to this level are included.Meal VouchersEmployee Assistance Programme (EAP)Option to participate in company share schemeLife InsurancePersonal Accident InsurancePlease note: CVs must be submitted in English.Remote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Adaptability, Building Rapport, Business Development, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].