Strategic Account Manager — EU Returns & Recommerce Partnerships

Amazon Inc.; Milano; Ibrido; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Amazon EU SARL (Italy Branch) is seeking an Account Manager for WW Returns & Recommerce to grow Returns partnerships with major enterprises, delivering strategic insights and high operational standards. You will own customer relationships across EU Partnerships, coordinating with WW RLS, Partner org and other teams.

The role requires strong communication, analytics, and negotiation, with fluency in Italian and French preferred.

Competenze

• Experience using data and metrics to determine and drive improvements.
• Experience communicating with a wide range of stakeholders, including leadership.
• Experience in account management, project/program management, or buying.
• Ability to complete complex tasks quickly with data analytics and react with urgency to problems.
• Strong attention to detail, dive-deep and problem-solving skills.
• Comfortable working with Gen AI, SQL literacy and proficiency in MS Excel/PowerPoint.

Mansioni

• Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics.
• As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams.
• Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact.
• Own and execute Walk the Store for Partner stores, lead deep-dives, develop anecdote/data-driven insights.
• Drive new Partner launch execution in collaboration with the Business Development team.
• Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams.
• Handle a high volume of engagements and interactions.

Conoscenze

Data analytics

Stakeholder management

Account management

Negotiation

SQL

MS Excel

Problem solving

Strumenti

SQL

Presentation tools

Descrizione del lavoro

Amazon EU SARL (Italy Branch) is seeking an Account Manager for WW Returns & Recommerce to grow Returns partnerships with major enterprises, delivering strategic insights and high operational standards. You will own customer relationships across EU Partnerships, coordinating with WW RLS, Partner org and other teams.

The role requires strong communication, analytics, and negotiation, with fluency in Italian and French preferred.