EU Partnerships Account Lead – Returns & Recommerce

Amazon; Milano; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking an Account Manager for EU Partnerships within WW Returns & Recommerce to grow and develop our Returns partnerships with major global players. You will deliver strategic insights, own customer experience metrics, and drive programs across multiple internal teams and partners.

The role requires strong analytics, negotiation, and relationship-building skills, with fluency in Italian and French preferred.

Competenze

• Experience using data and metrics to determine and drive improvements.
• Experience communicating with a wide range of stakeholders, including peers and leadership.
• Experience in account management, project/program management, or buying.
• Superior analytical skills, critical thinking, and willingness to roll up sleeves to get it done.
• Strong attention to detail, dive-deep and problem-solving skills.
• Ability to prioritize, adapt and deliver results in a fast-paced, ambiguous environment.
• Comfortable working with Gen AI, SQL experience and literacy, MS Excel, Word, Presentation.

Mansioni

• Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics.
• As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams.
• Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact.
• Own and execute 'Walk the Store' for Partner stores, lead deep-dives, develop anecdote/data-driven insights.
• Drive new Partner launch execution in collaboration with the Business Development team.
• Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams.
• Handle a high volume of engagements and interactions

Conoscenze

Data analytics

Stakeholder management

Account management

Analytical thinking

Attention to detail

Prioritization

Gen AI

SQL

Excel

Word

Presentation

Strumenti

MS Excel

MS Word

Presentation tools

Descrizione del lavoro

Amazon is seeking an Account Manager for EU Partnerships within WW Returns & Recommerce to grow and develop our Returns partnerships with major global players. You will deliver strategic insights, own customer experience metrics, and drive programs across multiple internal teams and partners.

The role requires strong analytics, negotiation, and relationship-building skills, with fluency in Italian and French preferred.