Store Team Lead — KPI & People Champion

Sephora USA, Inc; Bolzano; In loco; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tailored welfare offers

Free beauty product gifts

Discounts on Sephora products

Descrizione del lavoro

Sephora USA, Inc seeks a Specialist in Bolzano to lead store activities, monitor qualitative and quantitative KPIs, and develop the team within a fast-paced multinational retail environment. You will ensure strong Omnichannel services, training, and high customer standards while coordinating daily store operations.

Join a dynamic team where you will drive the Customer Journey, manage stock and events, and collaborate with departments to achieve sales goals and a positive, inclusive store culture.

Competenze

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• English professional knowledge.
• Relationships management.
• Analysis and reporting skills.

Mansioni

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances and defining corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection).
• Training on technical skills.
• Resolving disputes.
• Developing team spirit and animating team members to achieve goals.
• Informing the team through briefing about results and objectives.
• Guaranteeing best Customer Journey and respecting guidelines.
• Monitoring and sharing daily results with Store Manager and team.
• Ensuring compliance with company procedures and policies.
• Managing performances of In Store services (internal, external).
• Organizing and planning the Booxi platform.
• Daily coordination with Trade & Communication Department for in-store activities.
• Supporting Managers in daily activities and contributing to store strategy.
• Managing stockroom and stock levels according to replenishment cycles and merchandising strategies.

Conoscenze

KPI knowledge

Team leadership

Budget management

Analysis and reporting

Customer experience

Descrizione del lavoro

Sephora USA, Inc seeks a Specialist in Bolzano to lead store activities, monitor qualitative and quantitative KPIs, and develop the team within a fast-paced multinational retail environment. You will ensure strong Omnichannel services, training, and high customer standards while coordinating daily store operations.

Join a dynamic team where you will drive the Customer Journey, manage stock and events, and collaborate with departments to achieve sales goals and a positive, inclusive store culture.