SPA Guest Relations - Intern

Oetker Hotel Management Company GmbH; Capri; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Staff accommodation

Kitchen & laundry services

Career development opportunities

Job summary

Hotel La Palma on Capri invites you to join its spa team as a Spa Guest Relations Intern, supporting the SPA team in delivering personalized wellness experiences and guest journeys in a luxury environment.

Ideal candidates are hospitality students or recent graduates who are enthusiastic, approachable and eager to learn, with strong communication skills and a passion for guest service. English proficiency is required for international guests.

Qualifications

• Hospitality-minded candidates with a passion for guest experience.
• Strong communication and relationship-building abilities.
• Enthusiastic, approachable and eager to learn in luxury hospitality.

Responsibilities

• Assist the SPA team in delivering personalized wellness experiences.
• Support guest interactions reflecting high service standards.
• Collaborate across departments to ensure seamless guest journeys.

Skills

Guest service

Communication

Interpersonal skills

Professionalism

Education

Hospitality studies

Job description

Hotel La Palma

Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club

Hotel La Palma

invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Spa Guest Relations Intern supports the SPA team in delivering exceptional and personalized wellness experiences throughout the guest journey. This internship offers a unique opportunity to gain experience in luxury hospitality, learning how to anticipate guest needs, build meaningful relationships, and contribute to creating memorable moments within a refined wellness environment.

Working closely with the SPA team and other operational departments, the Spa Guest Relations Intern assists in ensuring that every guest interaction reflects the highest standards of service, care, and attention to detail.

Profile

The ideal candidate is a hospitality student or recent graduate with a genuine passion for guest experience, wellness, and luxury hospitality. Enthusiastic, approachable, and eager to learn, the Spa Guest Relations Intern enjoys interacting with guests and helping create welcoming, seamless, and personalized experiences.

Throughout the internship, the candidate will gain exposure to guest engagement, SPA operations, wellness experiences, and service excellence standards while developing strong communication and relationship‑building skills in an international luxury environment.

The successful candidate demonstrates a positive attitude, emotional intelligence, attention to detail, and a strong service orientation. Adaptability, professionalism, and the ability to collaborate effectively with colleagues across departments are essential for success in this role.

Advanced English is required to communicate confidently and professionally with our international guests, support personalized interactions, and contribute to delivering an exceptional luxury wellness experience.

Benefits

We offer a competitive compensation package, a healthy work-life balance that allows you to fully enjoy your time both at work and in one of the world’s most beautiful destinations, and shared staff accommodation options including kitchen & laundry services, designed to make your relocation and stay as comfortable as possible. We are committed to creating an environment where our team members can thrive professionally while maintaining their personal well-being.