SMB Account Manager: Growth, Retention & Cross-Sell

Paypal; Bardi; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid time off

Healthcare coverage for you and your</

Financial security resources

Mental health support

Balanced hybrid work model

Descrizione del lavoro

PayPal is seeking an SMB Relationship Specialist to drive end-to-end relationships with ~200 merchants, onboard and qualify leads, and move opportunities through a defined playbook. You will influence merchant adoption on partner platforms and maintain strict pipeline hygiene in a balanced hybrid work model.

The role emphasizes strong communication, problem-solving, and the ability to hand off complete context to Account Management, with 3+ years of experience and a Bachelor's degree preferred.

Competenze

• 3+ years of relevant experience and a Bachelor's degree, or equivalent combination of education and experience.
• Excellent lead qualification and questioning skills.
• Clear, confident communicator able to articulate value and handle objections.
• Strong pipeline hygiene and disciplined follow-up in a high-volume environment.
• Ability to hand off relationships with complete context to Account Management.

Mansioni

• Acquire, manage, and deepen relationships with SMB merchants.
• Prioritize tasks and adhere to policies and procedures.
• Qualify partner-sourced and AI-qualified leads and prioritize outreach.
• Present onboarding and value propositions to merchants on partner platforms.
• Handle objections, close opportunities, and smooth PayPal acceptance.
• Maintain accurate activity, pipeline, and next-step records; ensure complete context on handoffs to Account Management.
• Engage with the team to propose solutions and improve efficiencies.
• Contribute to solutions and drive process improvements.

Conoscenze

Lead qualification

Relationship building

Communication

Problem solving

Closing opportunities

Objection handling

Pipeline hygiene

Formazione

Bachelor's degree

Descrizione del lavoro

PayPal is seeking an SMB Relationship Specialist to drive end-to-end relationships with ~200 merchants, onboard and qualify leads, and move opportunities through a defined playbook. You will influence merchant adoption on partner platforms and maintain strict pipeline hygiene in a balanced hybrid work model.

The role emphasizes strong communication, problem-solving, and the ability to hand off complete context to Account Management, with 3+ years of experience and a Bachelor's degree preferred.