SMB Account Manager: Scale 200 Merchants (Hybrid)

PayPal; Milano; Hybrid; EUR 34,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Job summary

PayPal in Milan is seeking an Account Representative SMB to own end-to-end relationships for around 200 SMB merchants. You will protect existing margins and drive growth through consistent servicing, retention and selling in a high-volume book.

The role requires 3+ years of relevant experience with a Bachelor's degree, or an equivalent combination of education and experience. A hybrid work model is offered with in-person and remote collaboration.

Qualifications

• 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

Responsibilities

• Qualify partner-sourced and AI-qualified leads, prioritising outreach against defined policies and procedures.
• Present standard onboarding and value propositions to merchants operating on partner platforms.
• Handle routine objections, close the right opportunities, and support a smooth path to PayPal acceptance.
• Keep accurate activity, pipeline and next-step records, and hand newly acquired merchants to AM1 or AM2 with complete context.

Skills

Lead qualification

Relationship management

Sales experience

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

PayPal in Milan is seeking an Account Representative SMB to own end-to-end relationships for around 200 SMB merchants. You will protect existing margins and drive growth through consistent servicing, retention and selling in a high-volume book.

The role requires 3+ years of relevant experience with a Bachelor's degree, or an equivalent combination of education and experience. A hybrid work model is offered with in-person and remote collaboration.