Shopping Consultant (Sales Advisor) - On Board Our Ships
Costa Crociere S.p.A.
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Benefits offered by this job
Job summary
Costa Crociere S.p.A. is seeking a Shopping Consultant to inspire guests aboard our ships, combining storytelling with relationship building and sales expertise. You will help guests discover Costa experiences while contributing to onboard revenue and guest satisfaction.
The role offers meals and accommodation, a fixed-term onboard contract, and a competitive bonus structure. You will operate in a dynamic, multilingual environment across departments and guest levels.
Qualifications
- Secondary school diploma or degree in tourism, languages or humanities.
- At least 2 years of Retail/Sales experience, ideally onboard or cross-/upselling.
- Fluent English (C1) and two other languages at least B2 (Italian, French, German, Spanish).
- Good knowledge of MS Office (Word, PowerPoint, Excel).
- Customer-focused and relationship-driven with ability to build trust.
- Results-oriented and resilient with ambition to meet goals.
- Authentic communicator and storyteller who can engage with energy and empathy.
- Curious, positive, collaborative and proactive across departments.
Responsibilities
- Inspire guests and help them discover unforgettable Costa experiences onboard.
- Utilize storytelling and consultative selling to maximize revenue.
- Cross-sell and upsell products and experiences to meet commercial targets.
- Ensure safety, service excellence and adherence to procedures on board.
- Collaborate across departments to develop sales capabilities and growth.
Skills
Education
Tools
Job description
As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences.
As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences.
- Build trusted relationships with guests, acting as their onboard consultant and point of reference.
- Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
- Recommend the right product, service or experience at the right moment, through a consultative approach.
- Maximize revenue through cross-selling and up-selling opportunities.
- Overcome objections, guide purchasing decisions and successfully close sales.
- Apply retail best practices, including visual merchandising, process optimization and asset protection.
- Monitor sales targets and support onboard departments in achieving their commercial goals.
- Support the development of sales capabilities across onboard teams.
- Actively contribute to revenue meetings, proposing new ideas to drive business growth.
- Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.
- Secondary school diploma or degree in tourism, languages or humanities
- At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
- Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
- Results-oriented and resilient, motivated to achieve ambitious goals
- Authentic communicator and storyteller, able to inspire and engage with energy and empathy
- Curious, positive and collaborative, comfortable working across departments with a proactive attitude
- Previous experience on board or in international, multicultural environments
- Fixed-term, full-time, onboard
- Meals and accommodation included throughout your contract;
- Attractive variable bonus in addition to salary
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
→ Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
→ Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Contract type: Fixed-term, full-time, onboard – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS
Application deadline: 30/11/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications): getonboard@costa.it
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers
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