Land Experience Sales - On board position

Costa Crociere S.p.A.; Genova; In loco; EUR 18.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals and accommodation included

Variable bonus in addition to salary

International experience with travel &

Descrizione del lavoro

Costa Crociere S.p.A. is seeking a Land Experience Sales onboard to help guests maximize shore experiences through a consultative, guest-centric approach.

You will promote excursions, build relationships, coordinate with ship teams, and contribute to commercial targets while enjoying meals, lodging, travel benefits, and an international crew environment.

Competenze

• Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency.
• Customer-focused and relationship-driven, with a natural ability to build trust.

Mansioni

• Guest Experience & Relationship Building: Be the trusted reference for guests and help them choose experiences.
• Sales & Business Impact: Promote shore excursions, use a consultative approach to maximize conversion and revenue.
• Excursion Operations & Quality: Support excursion operations and monitor guest satisfaction.
• Reporting & Coordination: Track sales performance and collaborate with onboard teams to deliver results.

Conoscenze

English fluency

Multilingual

Formazione

Tourism education

Descrizione del lavoro

Are you ready to turn every destination into an unforgettable experience for our guests?

WHAT YOU WILL DO

As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success.

Guest Experience & Relationship Building

• Become the trusted point of reference for guests, helping them choose the experiences that suit them best.
• Build meaningful relationships and create memorable moments throughout the guest journey.
• Proactively resolve issues and ensure a smooth, enjoyable experience ashore.

Sales & Business Impact

• Promote shore excursions and packages, turning guest needs into sales opportunities.
• Use a consultative approach to maximize conversion, upselling and revenue growth.
• Contribute to achieving department targets and commercial objectives.

Excursion Operations & Quality

• Support excursion operations to ensure seamless organization and service delivery.
• Monitor excursion quality and guest satisfaction, joining tours when needed.
• Contribute to continuous improvements that enhance both guest experience and business performance.

Reporting & Coordination

• Support back-office activities, special requests and operational follow-up.
• Track sales performance and contribute to reporting and decision-making processes.
• Collaborate with onboard teams to deliver exceptional results.

WHO YOU ARE

Required:

• Secondary school education in tourism, languages or related fields
• Some experience in direct sales
• Sales mindset with confidence in promoting products or services
• Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have:

• Previous experience on board or in international, multicultural environments
• Experience in tour offices or with tour operators

WHAT WE OFFER

Your contract

• Fixed-term, full-time, onboard
• Meals and accommodation included throughout your contract
• Variable bonus in addiction to salary
• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/

Your growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Bring your ambitions to life. Join us and discover our ocean of possibilities

Additional Info

Contract type: Fixed-term, full-time, onboard – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS

Time required to submit the application: approximately 3 minutes

CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail/contact of the recruiting team (not for submitting applications): [e-mail]

Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers