Future Cruise Consultant - Onboard Our Ships at Costa Crociere

Costa Crociere S.p.A.; Liguria; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meals and accommodation provided

International onboard experience

Transport for embarkation/disembark a

Free internet onboard

Résumé du poste

Costa Crociere S.p.A. invites you to join as Future Cruise Consultant on our ships in a full-time onboard role. You will engage guests with inspiring itineraries, promote future cruises and drive onboard revenue through consultative selling.

This position requires strong storytelling, excellent Italian (C2) and English (C1), plus a third language (B1+). You will collaborate with crew leaders and shoreside teams, participate in events, presentations and promotions, and help deliver exceptional

Qualifications

• Upper secondary school diploma; travel agent diploma is a plus.
• Proven experience in sales and storytelling, ideally in guest-facing roles.
• Excellent command of Italian (C2) and English (C1); third language encouraged.

Responsabilités

• Engage guests with destinations, itineraries and future cruise opportunities.
• Promote future cruises and drive onboard revenue with consultative selling.
• Create impactful communications, events and promotions onboard.
• Collaborate with onboard leaders and shoreside teams to ensure sales excellence.

Connaissances

Sales experience

Storytelling

Italian C2

English C1

Third language B1+

MS Office

Customer focus

Results oriented

Energetic communicator

Formation

Upper secondary school diploma

Travel Agent Diploma appreciated

Outils

MS Office

Description du poste

Future Cruise Consultant - Onboard Our Ships

Apply for Future Cruise Consultant - Onboard Our Ships at Costa Crociere in LIG, IT. This Full time on site position offers great opportunities for career growth.

Ready to combine your sales skills and passion for travel to create future memories for our guests? Drive success, Live your ambition.

WHAT YOU WILL DO

Guest Engagement & Travel Inspiration

Connect with guests and inspire them with destinations, itineraries and future travel opportunities. Deliver engaging presentations and promotional events that spark curiosity and excitement about future cruises. Create memorable interactions that strengthen guest loyalty and enhance the onboard experience.

Sales & Business Growth

Promote and sell future cruises, helping guests find their next perfect holiday. Own your sales targets and contribute to onboard revenue growth through a consultative sales approach. Identify new opportunities to engage guests and maximize conversion throughout the cruise journey.

Communication & Promotion

Create and deliver impactful communications, from welcome messages to invitations and special offers. Support onboard events and selected excursions to build relationships and generate new sales opportunities. Promote Costa's products and destinations with enthusiasm, professionalism and credibility.

Collaboration & Operational Excellence

Collaborate closely with onboard leaders and shoreside teams to ensure exceptional sales experience. Monitor sales performance, share updates and contribute to continuous improvement initiatives. Support a culture of safety, professionalism and service excellence across all activities.

Required

• Upper secondary school diploma (a Travel Agent Diploma is highly appreciated)
• Proven experience in sales and storytelling, ideally in a guest-facing environment
• Excellent command of Italian (C2) and English (C1)
• A third language at minimum B1 level (French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have

• Previous experience in cruise, travel or hospitality sales
• Previous experience on board or in international, multicultural environments

WHAT WE OFFER

• Your contract Fixed-term, full-time, onboard - average duration 4-6 months
• Meals and accommodation included throughout your contract;
• Your life onboard: International experience combining travel, personal development
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore (when embarked)
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/

YOUR GROWTH

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals
• Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. Bring your ambitions to life. Join us and discover our ocean of possibilities.