Shift Leader: Retail Team Captain with Flexible Hours

Tesco; None; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days rising to

Personal day after 12 months

Flexible working from day one

Colleague discount 10%

Life cover and pension

Wellbeing services

Cycle-to-work scheme

Uniform provided

Job summary

Tesco is seeking a motivated Shift Lead to join our store team. You’ll guide the day-to-day operations, deliver excellent customer service, and act as the go-to person across departments.

Strong communication, a positive attitude, and reliable leadership are essential to help colleagues perform at their best. You'll work within scheduled availability, with a guaranteed minimum of 16 hours per week and options for additional shifts.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong customer service and service delivery focus.
• Clear communicator across teams and customers.
• Natural leader who motivates and guides colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to support performance.
• Lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities and planet better.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco is seeking a motivated Shift Lead to join our store team. You’ll guide the day-to-day operations, deliver excellent customer service, and act as the go-to person across departments.

Strong communication, a positive attitude, and reliable leadership are essential to help colleagues perform at their best. You'll work within scheduled availability, with a guaranteed minimum of 16 hours per week and options for additional shifts.