Shift Leader: Lead Store & Deliver Stellar Service

Tesco; None; On-site; EUR 26,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with company match

Discounts and shares

Uniform provided

Job summary

Tesco is seeking a Shift Lead to drive a great customer experience in-store. You will lead the team, work across store areas and act as the go-to person for daily operations, while building inclusive relationships and mentoring colleagues. The role offers flexible hours and a minimum guaranteed weekly hours, with paid shifts and development opportunities.

You must be 18 or over, with retail management or team-lead experience and a passion for delivering exceptional service.

Qualifications

• Experience in team lead or management in fast-paced retail.
• Strong service orientation and ability to meet customer needs.
• Clear communication and ability to motivate a team.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate across store areas and be the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities and the planet a little better every day.

Skills

Team leadership

Customer service

Communication

Adaptability

Coaching

Job description

Tesco is seeking a Shift Lead to drive a great customer experience in-store. You will lead the team, work across store areas and act as the go-to person for daily operations, while building inclusive relationships and mentoring colleagues. The role offers flexible hours and a minimum guaranteed weekly hours, with paid shifts and development opportunities.

You must be 18 or over, with retail management or team-lead experience and a passion for delivering exceptional service.