Service Desk Analyst/ IT Service Desk Analyst

Careerwise; Milano; On-site; EUR 24,300 - 29,700; Full time

Job summary

Un'opportunità fantastica per entrare a far parte di un'azienda di consulenza globale come Service Desk Analyst. In questo ruolo, sarai responsabile di fornire supporto tecnico a clienti che utilizzano Office 365 e altri strumenti cloud. La posizione richiede una solida esperienza nel troubleshooting e nella gestione delle richieste dei clienti. Se hai una forte orientazione al servizio clienti e abilità comunicative eccellenti, questa è l'occasione perfetta per te. Un ambiente di lavoro stimolante e dinamico ti aspetta, insieme a un pacchetto retributivo competitivo e benefici interessanti.

Qualifications

• 1-2 anni di esperienza in un ruolo di supporto tecnico o service desk.
• Conoscenza approfondita delle applicazioni e dei servizi di Office 365.

Responsibilities

• Identificare, risolvere e gestire problemi legati a Office 365.
• Fornire supporto tecnico e assistenza ai clienti.

Skills

Supporto tecnico

Office 365

Problem solving

Comunicazione

Servizio clienti

Competenze interpersonali

Networking

Hardware

Tools

Active Directory

Azure AD

PowerShell

Job description

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based

It’s a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst

Skills and Qualifications:

• Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
• Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
• Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
• Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
• Communication: Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
• Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills:

• Interpersonal skills
• Networking: troubleshooting (Meraki: reasonable understanding)
• Hardware (Lenovo, HP)
• Knowledge management (recording their steps)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Consulting, and Information Technology

Industries

Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support