IT Support Specialist

IT Global Consulting Srl; Lombardia; Hybrid; EUR 23,000 - 28,000; Full time

Job summary

IT Global Consulting Srl is seeking an IT Support Specialist to join the Information Technology team in Milan. You will provide technical support to users, manage support requests and help keep the company’s infrastructure and applications running efficiently, delivering a customer-focused service.

The role involves coordinating 2nd- and 3rd-level support with IT Managers, handling incidents via the IT Service Portal and supporting local and global IT initiatives to ensure smooth day-to-day

Qualifications

• 1–3 years' experience in technical IT support and IT service management
• Excellent written and spoken Italian and English
• Solid knowledge of Digital Workplace technologies (hardware and software)
• Strong problem-solving, customer focus and team-working
• Experience with ticketing and incident management tools (ServiceNow, Jira Service Management)

Responsibilities

• Provide timely and effective support for technical services, business applications and support requests to users and external ITC agencies
• Provide local technical support and business application assistance to all employees in the market
• Ensure incidents and new requests are logged, assigned and monitored via the IT Service Portal
• Coordinate second- and third-level support with IT Managers and Service Owners for timely resolutions
• Participate in local and global IT initiatives while ensuring day-to-day user support continuity

Skills

Italian

English

ITSM

Technical support

ServiceNow

Jira Service Management

Tools

ServiceNow

Jira Service Management

Job description

We are looking for an IT Support Specialist to join the Information Technology team. You will provide technical support to users, handle support requests and help keep the company's infrastructure and applications running properly, ensuring an efficient, customer-focused service.

Main responsibilities

• Provide timely and effective support for technical services, business applications and support requests to the entire Field Force and to external ITC agencies through the Direct Support model.
• Provide local technical support and business application assistance to all employees in the market, handling requests assigned to the Desktop Support Management (DSM) group.
• Ensure incidents and new requests are correctly logged, assigned and continuously monitored via the IT Service Portal, also handling user communication, trend analysis and related reporting.
• Coordinate second- and third-level support with the relevant IT Managers and Service Owners, ensuring timely and effective incident resolution and service delivery.
• In line with IT standards and Corporate Governance policies, manage assigned projects and take part in implementing local and global initiatives within your area, while ensuring the continuity and efficiency of day-to-day IT user support.

Requirements

• 1–3 years' experience in technical support, IT user assistance and IT service management.
• Excellent written and spoken Italian and English.
• In-depth knowledge of Digital Workplace technologies, both hardware and software.
• Good problem-solving skills, customer focus and a team-working attitude.
• Experience with ticketing and incident management tools (e.g. ServiceNow, Jira Service Management or similar).

Location and working arrangement

Milan – on site

Pay

Gross annual salary (RAL) between €22,500 and €27,500, set according to seniority, technical autonomy, expertise in the required technologies, certifications, complexity of the client environment and the actual responsibilities of the role.

Any variable components, MBO or benefits will be specified if applicable to the specific position and governed by company policy and contractual agreements.

The selection is open to all applicants, in line with the principles of equal opportunities, non-discrimination and gender neutrality.