Client Management Specialist Sr

Volkswagen Financial Services; Lombardia; On-site; EUR 45,000 - 50,000; Full time

Job summary

Volkswagen Financial Services in Lombardia seeks a Client Management Specialist Sr to support and manage the local IT infrastructure and workplace environment, ensuring reliable IT services for local users.

You will act as the local point of contact for HQ IT, coordinate maintenance, rollouts and projects, and help manage IT equipment lifecycle, with strong English communication and teamwork with vendors and stakeholders.

Qualifications

• Experience coordinating with HQ IT teams for infrastructure projects.
• Strong communication skills with business stakeholders.
• Ability to translate central requirements into local actions.
• Customer-focused with empathy for end users.
• Experience with IT infrastructure lifecycle management.

Responsibilities

• Act as local contact for HQ IT teams for infrastructure activities.
• Manage and coordinate local IT infrastructure tasks.
• Coordinate HQ-driven maintenance, rollouts, upgrades and IT projects.
• Support planning of local infrastructure initiatives with IT Services Manager.
• Oversee lifecycle management of IT equipment from purchase to end-of-life.

Skills

Microsoft 365

Windows/Active Directory

ITSM tools

Identity and Access Management

Networking (LAN/Wi‑Fi)

Workplace technologies

Project coordination

HQ IT liaison

Communication skills

English language

Tools

SCCM/Configuration Manager

Intune

Citrix VDI

Job description

Description

The Client Management Specialist Sr is responsible for supporting and managing the local IT infrastructure and workplace environment, ensuring reliable and efficient IT services for local users.

Description

The Client Management Specialist Sr is responsible for supporting and managing the local IT infrastructure and workplace environment, ensuring reliable and efficient IT services for local users.

Role and duty – core business

Act as the local point of contact for HQ IT teams for infrastructure-related activities, maintenance, technical changes and projects.

Manage and coordinate local IT infrastructure activities, ensuring alignment with corporate IT standards and HQ requirements.

Coordinate the local implementation of HQ-driven maintenance activities, rollouts, upgrades and IT projects.

Support the IT Services Manager in the planning and coordination of local infrastructure initiatives.

Support the lifecycle management of IT equipment, from purchasing and deployment through replacement and end-of-life activities.

Competences

• Microsoft 365, Windows and Active Directory.
• Microsoft SCCM / Configuration Manager and Microsoft Intune.
• Citrix VDI and remote desktop technologies.
• ITSM / Incident, Problem and Change Management tools.
• Identity and Access Management solutions.
• Network and local infrastructure technologies (LAN, Wi-Fi, switches and routers).
• Workplace and meeting room technologies.
• Basic to good knowledge of networking, LAN/WAN/Wi-Fi and infrastructure services.
• Ability to manage multiple technical activities and projects simultaneously.
• Experience working with central/HQ IT organizations and external service providers.
• Ability to translate central technical requirements into practical local implementation activities.
• Good communication skills and ability to interact with technical teams, vendors and business stakeholders.
• Good command of English, both written and spoken.

Personal flairs

• Strong customer and service orientation, with genuine empathy towards end users.
• Excellent communication and interpersonal skills, with the ability to explain technical topics in a clear and simple way.
• Strong sense of ownership and accountability.
• Ability to remain calm and user-focused, especially during incidents or critical situations.
• Good organizational skills and ability to manage multiple priorities.

Compensation Data

Salary range: € 45.000/ €50.000 per year