Client Management Specialist Sr

Volkswagen Financial Services | Italy; Lombardia; On-site; EUR 45,000 - 50,000; Full time

Job summary

Volkswagen Financial Services | Italy seeks a Client Management Specialist Sr to support and manage the local IT infrastructure and workplace environment, ensuring reliable IT services for local users.

You will act as the interface to HQ IT for infrastructure activities, coordinate local maintenance, rollouts and projects, and support lifecycle management of IT equipment from procurement to end-of-life.

Qualifications

• Proven experience in managing and supporting local IT infrastructure.
• Strong knowledge of Microsoft 365, AD, and Windows environments.
• Experience coordinating IT projects with HQ IT and external providers.
• Ability to translate central requirements into local actions and changes.

Responsibilities

• Act as local point of contact for HQ IT for infrastructure activities and projects.
• Coordinate local IT infrastructure activities to align with corporate standards.
• Support planning and coordination of local infrastructure initiatives.
• Oversee lifecycle management of IT equipment from procurement to end-of-life.

Skills

Microsoft 365

Windows OS

Active Directory

SCCM / ConfigMgr

Intune

Citrix VDI

Remote Desktop

ITSM

Identity access

Networking basics

LAN/WAN/Wi‑Fi

Vendor management

Project coordination

English language

Tools

SCCM/ConfigMgr

Intune

Remote Desktop

Citrix VDI

ITSM tools

Job description

The Client Management Specialist Sr is responsible for supporting and managing the local IT infrastructure and workplace environment, ensuring reliable and efficient IT services for local users.

Role and duty – core business

Act as the local point of contact for HQ IT teams for infrastructure-related activities, maintenance, technical changes and projects.

Manage and coordinate local IT infrastructure activities, ensuring alignment with corporate IT standards and HQ requirements.

Coordinate the local implementation of HQ-driven maintenance activities, rollouts, upgrades and IT projects.

Support the IT Services Manager in the planning and coordination of local infrastructure initiatives.

Support the lifecycle management of IT equipment, from purchasing and deployment through replacement and end-of-life activities.

Compensation Data

Job description:

Description

The Client Management Specialist Sr is responsible for supporting and managing the local IT infrastructure and workplace environment, ensuring reliable and efficient IT services for local users.

Role and duty – core business

Act as the local point of contact for HQ IT teams for infrastructure-related activities, maintenance, technical changes and projects.

Manage and coordinate local IT infrastructure activities, ensuring alignment with corporate IT standards and HQ requirements.

Coordinate the local implementation of HQ-driven maintenance activities, rollouts, upgrades and IT projects.

Support the IT Services Manager in the planning and coordination of local infrastructure initiatives.

Support the lifecycle management of IT equipment, from purchasing and deployment through replacement and end-of-life activities.

Compensation Data

Salary range: € 45.000/ €50.000 per year

Profile description:

Competences

• Microsoft 365, Windows and Active Directory.
• Microsoft SCCM / Configuration Manager and Microsoft Intune.
• Citrix VDI and remote desktop technologies.
• ITSM / Incident, Problem and Change Management tools.
• Identity and Access Management solutions.
• Network and local infrastructure technologies (LAN, Wi-Fi, switches and routers).
• Workplace and meeting room technologies.
• Basic to good knowledge of networking, LAN/WAN/Wi-Fi and infrastructure services.
• Ability to manage multiple technical activities and projects simultaneously.
• Experience working with central/HQ IT organizations and external service providers.
• Ability to translate central technical requirements into practical local implementation activities.
• Good communication skills and ability to interact with technical teams, vendors and business stakeholders.
• Good command of English, both written and spoken.

Personal flairs

• Strong customer and service orientation, with genuine empathy towards end users.
• Excellent communication and interpersonal skills, with the ability to explain technical topics in a clear and simple way.
• Strong sense of ownership and accountability.
• Ability to remain calm and user-focused, especially during incidents or critical situations.
• Good organizational skills and ability to manage multiple priorities.