Service Coordinator

ABB; Sesto San Giovanni; Hybrid; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Wellbeing support

Welfare plan

Canteen or meal vouchers

Job summary

ABB is seeking a Service Coordinator to lead on-site service activities for its Critical Power division in Italy. You will serve as the main customer interface, ensuring compliance with ABB standards and delivering a high-quality service experience across multiple industries, including data centers and healthcare.

With 5+ years in service coordination, you will manage service documentation, competency records, and resource allocation, while driving continuous improvement and maintaining safety

Qualifications

• Requires degree or diploma in engineering or a related technical field.
• Minimum 5 years in customer service coordination or field service management.
• Experience with CRM (Salesforce), ERP (SAP), and service/ticketing tools (Jira/ServiceNow).
• Strong planning, organization, and stakeholder management abilities.

Responsibilities

• Coordinate on-site service operations and act as primary customer interface during service delivery.
• Identify gaps in service execution, contract performance, and customer satisfaction; implement corrective actions.
• Monitor completion of service interventions and ensure accurate, timely documentation.
• Maintain engineers’ competency, training, and certification records.
• Collaborate to optimize Field Service Engineer resource allocation and responsiveness.
• Support continuous improvement initiatives to boost service quality and efficiency.

Skills

Customer service coordination

Field service management

Stakeholder management

Organizational skills

English proficiency

Travel readiness

Education

Degree or Diploma in Engineering or related technical field

Tools

Salesforce

SAP

Jira

ServiceNow

Microsoft Project

Asana

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Sales Manager__Your role and responsibilitiesIn this role, you will coordinate on-site service activities, ensuring compliance with both ABB and customer standards, procedures, and safety requirements. Acting as the primary point of contact for customers during service execution, you will play a key role in delivering an outstanding service experience and ensuring operational excellence.This position contributes to the success of ABB's Critical Power business in Italy, serving customers across multiple industries, including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy & Utilities.You will be mainly accountable for:Coordinate service operations and act as the main customer interface throughout service delivery activities.Identify gaps in service execution, contract performance, and customer satisfaction, collaborating with Field Service Engineers and Operations Managers to implement corrective actions.Monitor the completion of service interventions and ensure all service documentation is submitted accurately and on time.Maintain and oversee engineers’ competency, training, and certification records.Collaborate with fellow Service Coordinators to optimize Field Service Engineer resource allocation and maximize responsiveness to customer requests and contractual commitments.Support continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction.Ensure service activities are executed in accordance with ABB processes, contractual obligations, and health and safety requirements.You will join a dynamic and talented Critical Power service team, where you will be able to thrive. You'll have the chance to step into the Datacenters and mission-critical power solutions environment, growing your expertise in UPS systems and power continuity operations while supporting our enterprise customers.Qualifications for the roleDegree or Diploma in Engineering or a related technical field.Minimum 5 years of experience in customer service coordination, field service management, service operations, or a similar role.Previous experience within industries such as critical power, UPS systems, electrical equipment, industrial automation, telecommunications, or related sectors is considered a strong advantage.Solid experience working with CRM platforms (preferably Salesforce), ERP systems (preferably SAP), and service/ticketing tools such as Jira or ServiceNow.Familiarity with project management tools such as Microsoft Project, Asana, or equivalent.Strong organizational, planning, and stakeholder management skills.Customer-oriented mindset with a passion for service excellence and continuous process improvement.Ability to work in a fast-paced environment, manage priorities, and coordinate multiple activities simultaneously.Fluent in English, both written and spoken.Availability to travel domestically and internationally as required for customer visits, meetings, and training activities (approximately 25-30% annually).Compensation PackageAs part of our commitment to transparency, we want to share the compensation details for this position:Applicable CBA: MetalmeccanicoMinimum annual salary: €39.000Variable Pay: Eligible for Company Productivity BonusThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.Benefits as per policyFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their familiesWelfare plan with a wide range of personalized servicesCanteen or meal vouchers providedMore about usElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.