Server, Sunset Bar

Four Seasons; Napoli; Presencial; EUR 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Comprehensive benefits package

Descripción de la vacante

Four Seasons Naples Beach Club in Naples, FL, seeks a guest-focused server for Sunset Bar. You will provide expert knowledge of food, wine, and cocktails, ensuring every guest leaves with a memorable experience.

The ideal candidate has at least 2 years in a luxury hotel or fine dining environment, fluent English, and the ability to stand long hours and lift up to 50 lbs. You will upsell, process checks, and uphold Four Seasons standards.

Formación

• Minimum 2+ years serving luxury hotel/restaurant.
• English fluency required.
• Ability to stand long hours and lift up to 50 lbs.
• Strong interpersonal and presentation skills.
• Knowledge of wine, spirits and cocktails is a plus.

Responsabilidades

• Create a dining experience by maintaining knowledge of food, wine, spirits, and preparation methods.
• Communicate guest orders to the kitchen using the POS; confirm orders with guests.
• Deliver and clear guest food; assist with needs during service.
• Upsell on higher priced wine and food items to hit department goals.
• Close guest checks accurately and process payments.
• Provide fast, courteous service while following alcohol laws and Four Seasons standards.
• Follow health and safety regulations and daily side work.
• Greet guests promptly with eye contact and a smile.

Conocimientos

Food & beverage

Customer service

Upselling

English fluency

Attention to detail

Herramientas

Micros POS

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role:

This position is dedicated to providing exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs in Sunset Bar by providing expert knowledge of food menu items, wine, spirits, and mixed drinks, as well as information regarding preparation methods. The ideal candidate will provide excellent food and beverage service to our guests in a professional and efficient manner, ensuring a pleasant dining experience from start to finish. If you thrive in a fast-paced, high-energy environment and are continuously looking to elevate your craft, we'd love to hear from you.

About Sunset Bar:

Legendary among Naples' beach bars, Sunset Bar is the golden hour gathering spot where guests and locals come together to mingle as the sky transforms. Tropical cocktails and Latin inspired bites - from fresh ceviche to coastal tacos - set the perfect mood for the nightly sunset ritual. More on the casual side, the bar features relaxed outdoor seating and often hosts live music, making it an easygoing, breezy place to unwind by the water.

What You Will Do:

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

What You Bring:

• 2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer:

• Competitive wages and a comprehensive benefits package
• Market-leading benefits package in