Seasonal Server, The Merchant Room

Four Seasons; Napoli; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Four Seasons Naples Beach Club, a luxury resort, seeks a skilled server to deliver exceptional dining experiences. You will apply expert knowledge of food, wine, and drinks, while maintaining professional, efficient service and guest satisfaction in a fast-paced setting.

The ideal candidate has 2+ years in luxury hospitality, excellent English, and the ability to stand long hours and lift up to 50 lbs. Join a team committed to hospitality excellence and guest delight.

Qualifications

• 2+ years of serving experience required.
• Familiarity with Micros POS system preferred.
• Strong interpersonal and presentation skills.
• Guest-focused mentality and good guest preference understanding.
• Strong problem-solving and conflict-resolution abilities.
• Confident, outgoing personality with can-do attitude.
• Ability to stand 8+ hours daily and lift up to 50 lbs.
• English fluency required; US work authorization necessary.

Responsibilities

• Create a wonderful dining experience by maintaining extensive knowledge of food, wine, spirits, and drinks, and menu prep details.
• Communicate guest orders to the kitchen via the POS, verify orders, anticipate needs, and suggest alternatives.
• Deliver and clear guest meals; assist with guest needs during service.
• Upsell on higher-priced wine and food items to meet department sales goals.
• Close guest checks accurately and handle cash/card payments.
• Adhere to state/city alcohol laws and Four Seasons service standards.
• Follow health/safety rules, restaurant standards, and routine side work.
• Greet guests promptly and courteously with eye contact and a smile.

Skills

Serving experience

Micros POS

Interpersonal skills

English fluency

Tools

Micros POS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role:

This position is dedicated to providing exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of food menu items, wine, spirits, and mixed drinks, as well as information regarding preparation methods. The ideal candidate will provide excellent food and beverage service to our guests in a professional and efficient manner, ensuring a pleasant dining experience from start to finish. If you thrive in a fast-paced, high-energy environment and are continuously looking to elevate your craft, we'd love to hear from you.

What is The Merchant Room:

The Merchant Room is a fine dining New American Brasserie led by two-time James Beard Award-winner Chef Gavin Kaysen. Inspired by the elegance of Old Florida, it offers a refined and elevated atmosphere with ocean-view terrace dining for breakfast, lunch, and dinner. Guests enjoy revolving signature inhouse, dry aged steaks, house made pastas, and dishes featuring the bounty of the Gulf Coast - all crafted with exceptional technique and warm, genuine hospitality.

What you will do:

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

What You Bring:

• 2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer:

• Competitive wages and a comprehensive benefits package
• Market-leading