Server, The Merchant Room

Four Seasons; Napoli; Presencial; EUR 31.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Comprehensive benefits package

Descripción de la vacante

Four Seasons Naples Beach Club is seeking a seasoned Server to deliver exceptional luxury dining experiences. You will provide expert knowledge of menu items, wine and beverages, ensuring a polished, guest-focused service in a fast-paced, high-energy setting.

The role requires 2+ years of serving in luxury environments, English fluency, and the ability to stand for long hours and lift up to 50 lbs. Join our team and elevate guest experiences at a premier resort.

Formación

• 2+ years of serving experience, preferably in a luxury hotel or high-end restaurant.
• Strong interpersonal and presentation skills are required.
• Guest-focused mentality and understanding of guest preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• Outgoing personality and can-do attitude; comfortable standing long hours and lifting up to 50 lbs.

Responsabilidades

• Create a wonderful dining experience by connecting with guests and maintaining knowledge of food, wine, spirits, and drinks.
• Communicate guest orders to the kitchen and ensure accuracy; anticipate needs and suggest options.
• Deliver and clear guest food; assist with guest needs during service.
• Upsell on wine and food items to achieve department sales goals.
• Close guest checks and process payments accurately.
• Adhere to alcohol laws and Four Seasons service standards.

Conocimientos

Customer service

Interpersonal skills

Communication

Fluency in English

Problem solving

Herramientas

Micros POS

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role:

This position is dedicated to providing exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of food menu items, wine, spirits, and mixed drinks, as well as information regarding preparation methods. The ideal candidate will provide excellent food and beverage service to our guests in a professional and efficient manner, ensuring a pleasant dining experience from start to finish. If you thrive in a fast-paced, high-energy environment and are continuously looking to elevate your craft, we'd love to hear from you.

About The Merchant Room:

The Merchant Room is a fine dining New American Brasserie led by two-time James Beard Award-winner Chef Gavin Kaysen. Inspired by the elegance of Old Florida, it offers a refined and elevated atmosphere with ocean-view terrace dining for breakfast, lunch, and dinner. Guests enjoy revolving signature inhouse, dry aged steaks, house made pastas, and dishes featuring the bounty of the Gulf Coast - all crafted with exceptional technique and warm, genuine hospitality.

What You Will Do:

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

What You Bring:

• 2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer:

• Competitive wages and a comprehensive benefits package
• Market-leading b